At a Glance
- Tasks: Provide efficient reception and appointment booking services for patients in cardiology.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust, a leader in healthcare.
- Benefits: Competitive salary, NHS pension, discounts, and flexible working hours.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting patients and working in a vibrant team.
- Qualifications: Excellent communication skills and experience in customer service required.
The predicted salary is between 25272 - 25272 £ per year.
Provide a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Royal Devon University Healthcare NHS Foundation Trust policies and standards; acting as the public face for the Trust.
Undertake general clerical duties. Ensure all information is secure and confidentiality of information is maintained at all times. Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Ensure the professional image of the Trust is maintained at all times.
About the Role: Booking Clerk/Receptionist to join our Cardiology Service based at the Royal Devon University Healthcare NHS Foundation Trust, Wonford. The role involves working as part of a busy and vibrant team, prioritising workload and maintaining composure under pressure. You will have excellent communication and interpersonal skills, proven experience in dealing with service users on the telephone, flexibility, adaptability and excellent IT skills. You will need to enjoy the challenge of working as part of a busy team yet use your own initiative to meet the changing needs of the department and the Cardiology Service.
Working Pattern: Mon - Fri from 8:30 to 16:30 or 9:00 - 17:00 (depending on service needs). Contract Type: Fixed Term, 12 months. For current NHS employees this post could be a secondment opportunity.
EEO Statement: As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We actively encourage applications from individuals of all backgrounds, cultures and abilities. Preference: Priority and At Risk staff including NHS At Risk staff throughout Devon are given preference.
Benefits: Salary Band 2: £25,272 per annum pro rata, Frequency Annual. National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter. Car lease schemes. NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme.
Closing Date: 22 June, 2026. Eligibility: Vacancy Reference 185-4414-13342, Job Category Administration.
Booking Clerk/ Receptionist (Cardiology) in Exeter employer: Rdehospital
The Royal Devon University Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment for those in the Booking Clerk/Receptionist role within the Cardiology Service. With a strong emphasis on employee growth, competitive benefits such as an NHS pension scheme, and access to national discount services, staff are encouraged to thrive both personally and professionally. Located in Wonford, the Trust fosters a vibrant team culture where every member is valued, making it an ideal place for individuals seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Clerk/ Receptionist (Cardiology) in Exeter
✨Tip Number 1
Get to know the Royal Devon University Healthcare NHS Foundation Trust! Research their values and mission so you can align your answers during interviews. This shows you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and visitors, role-play scenarios with friends or family. This will help you stay calm and empathetic when faced with distressed individuals.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on any relevant software or systems that might be used in a reception role. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Booking Clerk/ Receptionist (Cardiology) in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Booking Clerk/Receptionist role. Highlight your experience in customer care, especially in a healthcare setting, and showcase your excellent communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working in cardiology and how your skills align with our values at the Royal Devon University Healthcare NHS Foundation Trust. Keep it professional but let your personality come through!
Showcase Your IT Skills:Since the role requires excellent IT skills, make sure to mention any relevant software or systems you've used in previous jobs. We love tech-savvy candidates who can adapt quickly to new tools, so don’t hold back on this one!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our Trust there!
How to prepare for a job interview at Rdehospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking Clerk/Receptionist in Cardiology. Familiarise yourself with the key tasks mentioned in the job description, such as providing excellent customer care and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves dealing with patients and visitors, it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've effectively communicated with distressed or anxious individuals in the past. This will highlight your ability to handle sensitive situations with empathy and professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you prioritise tasks under pressure. Think of specific instances where you've had to manage competing demands or resolve conflicts. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Teamwork and Initiative
This position requires working as part of a busy team while also using your initiative. Be ready to discuss times when you've collaborated effectively with colleagues and how you've taken the lead on tasks when necessary. Highlighting your adaptability and flexibility will show that you're a great fit for the dynamic environment of the Cardiology Service.
