At a Glance
- Tasks: Join our busy Central Booking team and provide excellent customer service over the phone.
- Company: Royal Devon University Healthcare NHS Foundation Trust, committed to inclusivity and diversity.
- Benefits: Access to health services, staff discounts, and support for professional development.
- Other info: Dynamic role with opportunities for career growth and ongoing training.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, IT proficiency, and a background in administration are essential.
The predicted salary is between 25272 - 25272 £ per year.
We are seeking a dynamic individual to join our busy and fast-paced department. You must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems. The Central Booking Team is a very busy department with an expanding service where admin plays a crucial role. You will be dealing with members of the public on the telephone on a daily basis.
About the Role
We are looking for a motivated and enthusiastic individual to join our busy and dynamic Central Booking team as a Booking Clerk. The successful candidate will have excellent communication and interpersonal skills, the ability to work well under pressure, confidence in using their own initiative within a fast-paced environment, and a strong administrative background relevant to the role. Adaptability, reliability and effective teamwork are essential. Previous experience within a hospital or healthcare environment, along with knowledge of medical terminology, would be advantageous. The role requires an excellent telephone manner and proven experience dealing with patients professionally and sensitively. Strong IT skills, flexibility and the ability to adapt to changing departmental needs are essential.
Full training and ongoing support will be provided by experienced team leaders to help you develop within the role and feel confident in your responsibilities. Our team is made up of dedicated, patient-focused individuals who are organised, detail-oriented and committed to delivering excellent service. We value strong teamwork, problem-solving abilities, and a positive approach to supporting patients and colleagues alike. If you feel you have the skills and qualities to succeed in this challenging yet rewarding role, we would be delighted to hear from you. Visits to the department are welcomed and encouraged – please contact the Team Leaders using the details provided in this advert.
Working Pattern: 37.5 hours per week. 0900-1700 Monday-Friday
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Benefits
- You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
- We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications, or days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
- Salary is not the only financial benefit. We also offer extensive staff discounts on shopping, fitness and leisure options and can spread the cost of technology and home appliance purchases from major retailers.
- Other benefits include: National discount services such as the Blue Light Card and Health Service Discounts, salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter, car lease schemes, the NHS Pension scheme (one of the most generous and comprehensive in the UK), and a cycle to work scheme.
Salary Band 2: £25,272 per annum pro rata. Frequency Annual. Vacancy Reference 185-459-13280. Contract Type Permanent. Closing Date 9 June, 2026. Job Category Administration. Staff Group Additional Clinical Services.
Booking Clerk (Internal only) in Exeter employer: Rdehospital
At Royal Devon University Healthcare NHS Foundation Trust, we pride ourselves on being an exceptional employer that values diversity and inclusivity. Our Central Booking Team offers a supportive work culture where you can thrive with comprehensive training, ongoing professional development opportunities, and access to extensive employee benefits, including discounts and a generous pension scheme. Located at Osprey House in Sowton, opposite the Nightingale hospital, we are dedicated to fostering a sense of belonging and empowering our staff to reach their full potential while delivering outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Clerk (Internal only) in Exeter
✨Tip Number 1
Get to know the team! Reach out to the Team Leaders and ask about their experiences. This shows your enthusiasm and gives you insights into the department's culture, which can help you stand out during interviews.
✨Tip Number 2
Practice your telephone skills! Since you'll be dealing with the public daily, it’s crucial to have a friendly and professional phone manner. Try role-playing with a friend to get comfortable before the real deal.
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or systems that might be used in the role. Being tech-savvy will definitely give you an edge, especially in a fast-paced environment like this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic Central Booking team!
We think you need these skills to ace Booking Clerk (Internal only) in Exeter
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your organisational and communication skills in your application. We want to see how you can bring your experience to the table, especially if you've worked in a busy environment before!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Booking Clerk role. Mention any relevant experience in healthcare or admin that makes you a great fit for our team.
Be Personable:Since you'll be dealing with the public, it’s important to convey your excellent telephone manner and customer service skills. Use examples in your application that showcase how you’ve handled similar situations in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Rdehospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Booking Clerk role and its responsibilities. Familiarise yourself with the key skills mentioned in the job description, such as organisational skills, customer service, and IT proficiency. This will help you tailor your answers to demonstrate how you fit the bill.
✨Practice Your Communication Skills
Since you'll be dealing with the public over the phone, it's crucial to showcase your excellent communication skills. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Adaptability
The Central Booking Team is fast-paced and ever-changing, so be prepared to discuss examples of how you've adapted to new situations in previous roles. Highlight any experiences where you successfully managed change or dealt with unexpected challenges, as this will show your potential employer that you can thrive in their dynamic environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the team. Consider asking about the training process, team dynamics, or how success is measured in the department. It’s a great way to demonstrate your enthusiasm and commitment to joining their team.
