Administration Team Leader in Exeter

About the Role

The Administrative Team Leader is responsible for providing day‑to‑day supervision and coordination of the Ophthalmology admission and Ophthalmology administration team, ensuring the efficient management of patient admission processes for elective and planned surgical procedures. The post holder will support the delivery of a high‑quality, patient‑centred administrative service, ensuring that admissions are processed accurately, efficiently, and in line with Trust policies, NHS standards, and service objectives.

The role involves overseeing workloads, supporting staff development, monitoring performance, and acting as a key point of contact for administrative and operational queries within the service. We are seeking a motivated and organised individual to join our team as Administration Team Leader. This is an exciting opportunity to lead and support an administration team responsible for coordinating ophthalmology patient admissions and pre‑operative pathways across theatre services.

As the Team Leader, you will provide day‑to‑day supervision of administrative staff, ensuring workloads are effectively managed and service standards are maintained. You will support the smooth running of theatre admissions processes, ensuring patient information is accurate, appointments and admissions are appropriately coordinated, and administrative tasks are completed within agreed timescales.

Working closely with clinical teams, theatre staff, consultants, and operational managers, you will help ensure patients receive a seamless and efficient experience throughout their surgical pathway. You will be expected to monitor team performance, provide guidance and training, assist with staff induction, and contribute to the continuous improvement of administrative processes.

The successful candidate will have excellent organisational and communication skills, experience of working within a busy administrative environment, and the ability to motivate and support others. A commitment to delivering high‑quality customer service, maintaining confidentiality, and ensuring compliance with NHS policies and procedures is essential.

Working Pattern: 35 hours per week, Monday‑Friday – hours to be agreed at interview. This is a fixed‑term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family‑friendly policies. If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit. You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme.

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

Salary Band 4: £28,392 – £31,157 per annum pro rata

Frequency Annual

Vacancy Reference 185-63303-13612

Contract Type Fixed Term

Closing Date 15 July, 2026

Job Category Administration