At a Glance
- Tasks: Provide first-line IT support for Digital and Clinical services.
- Company: Join the Royal Devon’s Digital Services Team, committed to efficient support.
- Benefits: Competitive salary, flexible shifts, and opportunities for career advancement.
- Other info: Inclusive workplace valuing diversity and offering growth opportunities.
- Why this job: Kickstart your IT career with hands-on experience in a supportive environment.
- Qualifications: IT qualification equivalent to A-Level or greater; passion for Digital Services.
The predicted salary is between 25760 - 27476 € per year.
The Royal Devon’s Digital Services Team is seeking an enthusiastic individual to support their commitment to providing efficient, sustainable 24/7 support. This role is an ideal opportunity for an individual to join the team who has an IT qualification, little or no experience. If you have an IT qualification equivalent to an A-Level or greater and desire a career in the Trust's Digital Services team, this may be the role for you.
About the Role:
- Delivering first-line support for Digital and Clinical Digital services during standard working hours.
- Working long days (12/12.5 hour shifts) as required to provide weekend and bank holiday cover along with standard 7.5 hour shifts, Monday to Friday, 07:30 - 20:00 - 37.5 hours average per week.
- Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office.
- This working pattern ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns.
- Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.
What We’re Looking For:
- Candidates with proven experience providing first line IT support in a fast-paced, high-standards environment.
- Newly qualified individuals with a passion for pursuing a career in Digital Services within the Trust.
Key Skills and Attributes:
- Strong teamwork and collaboration skills.
- A proactive, “can-do” attitude with enthusiasm for delivering excellent first-line support.
- Effective verbal and written communication abilities.
- The ability to elicit and record information accurately, following Standard Operating Procedures.
- The capacity to prioritise and assign support calls appropriately according to service level agreements.
- Familiarity with Active Directory.
Working Pattern: 37.5 hours per week (average), weekend and bank holiday work as required.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
IT Service Desk Operator - Level 1 (INTERNAL ONLY) in Devon employer: Rdehospital
The Royal Devon University Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. As part of the Digital Services Team, you will benefit from flexible working arrangements, including opportunities to work from home, and gain valuable experience in a dynamic healthcare setting. With a commitment to diversity and a culture that fosters belonging, the Trust is dedicated to helping you reach your full potential while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Operator - Level 1 (INTERNAL ONLY) in Devon
✨Tip Number 1
Network like a pro! Reach out to colleagues and friends within the Royal Devon. Let them know you're interested in the IT Service Desk Operator role. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your first-line support skills. Think about scenarios where you've helped someone solve an IT issue, even if it was just for a friend. We want to hear your stories!
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with the hiring team, let your passion for digital services shine through. We love candidates who are eager to learn and grow within the Trust.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Royal Devon’s Digital Services Team.
We think you need these skills to ace IT Service Desk Operator - Level 1 (INTERNAL ONLY) in Devon
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for IT shine through in your application! We want to see that you're excited about the opportunity to join our Digital Services Team and contribute to providing excellent support.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We’re looking for teamwork, communication skills, and a proactive attitude, so don’t hold back on showcasing these!
Follow the Instructions:Pay close attention to the application guidelines. We appreciate candidates who can follow directions, so make sure you submit everything as requested through our website.
Proofread Your Work:Before hitting send, give your application a thorough read. We value effective communication, so check for any typos or errors to ensure your application is polished and professional.
How to prepare for a job interview at Rdehospital
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around first-line support and any relevant technologies like Active Directory. Being able to talk confidently about your qualifications and how they relate to the role will show that you're serious about joining the Digital Services Team.
✨Show Your Enthusiasm
This role is all about providing excellent support, so let your passion shine through during the interview. Share examples of times you've gone above and beyond to help others, even if it's not directly related to IT. A proactive, 'can-do' attitude can really set you apart!
✨Practice Your Communication Skills
Effective verbal and written communication is key in this role. Try to practice explaining technical concepts in simple terms, as you might need to do this when assisting users. Consider doing mock interviews with a friend to get comfortable with articulating your thoughts clearly.
✨Understand the Role's Requirements
Familiarise yourself with the job description and responsibilities. Be prepared to discuss how you would handle specific scenarios, such as prioritising support calls or following Standard Operating Procedures. This shows that you’re not just interested in the job, but that you understand what it entails.
