At a Glance
- Tasks: Provide efficient reception and appointment booking services for patients and visitors.
- Company: Join the friendly Cardiology team at Royal Devon University Healthcare NHS Foundation Trust.
- Benefits: Enjoy competitive salary, NHS pension, discounts, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth in a diverse workplace.
- Why this job: Make a real difference in patient care while developing your skills in a vibrant team.
- Qualifications: Excellent communication skills and experience in customer service are essential.
The predicted salary is between 25272 - 25272 € per year.
Provide a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Royal Devon University Healthcare NHS Foundation Trust policies and standards; acting as the public face for the Trust.
Undertake general clerical duties. Ensure all information is secure and confidentiality of information is maintained at all times. Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Ensure the professional image of the Trust is maintained at all times.
Are you interested in joining a friendly and busy Cardiology team? We are looking for someone who enjoys working as part of a busy and vibrant team, is able to prioritise their workload, and who can remain calm under pressure. You will have excellent communication and interpersonal skills, and proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and the Cardiology Service.
Working Pattern: Mon – Fri from 8:30 to 16:30 or 9:00 – 17:00 (depending on service needs).
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Salary Band 2: £25,272 per annum pro rata. Benefits include: National discount services such as the Blue Light Card and Health Service Discounts, salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter, car lease schemes, the NHS Pension scheme (one of the most generous and comprehensive in the UK), and cycle to work scheme.
Booking Clerk/Receptionist in Devon employer: Rdehospital
The Royal Devon University Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a commitment to professional development and a range of benefits including generous pension schemes and discounts, staff are encouraged to grow within their roles while contributing to the well-being of the community. Located in Wonford, the Trust fosters a vibrant team culture, making it an ideal place for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Clerk/Receptionist in Devon
✨Tip Number 1
Get to know the Royal Devon University Healthcare NHS Foundation Trust! Research their values and culture so you can show how you fit in during interviews. This will help you connect with the team and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and visitors, it’s crucial to convey empathy and professionalism. Role-play common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your IT skills! Familiarise yourself with common booking systems and software used in healthcare settings. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Booking Clerk/Receptionist in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Booking Clerk/Receptionist. We want to see how you can bring your unique flair to our Cardiology team!
Showcase Your Communication Skills:Since you'll be dealing with patients and visitors, it's crucial to demonstrate your excellent communication abilities. Use examples from your past experiences where you've effectively communicated, especially in challenging situations.
Keep It Professional Yet Friendly:Remember, you're applying for a role that requires a professional image. While being friendly is key, ensure your application reflects a balance of professionalism and approachability—just like we do at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website. It's the best way to ensure it gets to the right people quickly. Plus, it shows you're tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Rdehospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking Clerk/Receptionist. Familiarise yourself with the Royal Devon University Healthcare NHS Foundation Trust's policies and standards, as well as the specific duties mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves dealing with patients and visitors, it's crucial to highlight your excellent communication and interpersonal skills. Prepare examples of how you've effectively communicated with distressed or anxious individuals in the past. This will illustrate your ability to handle sensitive situations with tact and empathy.
✨Demonstrate Your IT Proficiency
Since the job requires excellent IT skills, be ready to discuss your experience with relevant software and systems. If possible, mention any specific tools you've used in previous roles that relate to appointment booking or clerical duties. This will reassure the interviewers that you can hit the ground running.
✨Stay Calm Under Pressure
Working in a busy environment means you'll need to prioritise tasks effectively. Think of scenarios where you've successfully managed multiple responsibilities at once, especially in high-pressure situations. Sharing these experiences will show that you can remain composed and efficient, which is essential for this role.
