At a Glance
- Tasks: Supervise booking clerks and coordinate clinic schedules to maximise patient care.
- Company: Join the Royal Devon, the largest employer in Devon, providing top-notch healthcare services.
- Benefits: Enjoy flexible working, 27 days annual leave, staff discounts, and a generous pension scheme.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Exceptional admin skills, empathy, and the ability to work under pressure are essential.
The predicted salary is between 21000 - 25000 £ per year.
We are looking for a Booking Office Co-ordinator for our Women\'s and Child Health Booking Office.
The role will involve supervising a small team of booking clerks as well as setting up and altering Clinics and coordinating room availability to maximise our clinical activity and output.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The successful candidate will have exceptional administration and organisational skills. This role will keep you both challenged and busy, ensuring Clinic slots are filled appropriately and that Clinic reviews are in line with Patient Treatment Schedules
You will work closely with Consultants, Nursing staff and the wider Administration team. Candidates will be required to demonstrate empathy and compassion when dealing with distressed patients and relatives
You must be highly motivated with excellent communication skills, an ability to use your own initiative and be able to work well under pressure. You will be adaptable, reliable and an excellent team player
Working Pattern:36 hours to be worked Monday - Friday
Pay: The salary advertised for this position reflects the Agenda for Change 2025/6 rates, inclusive of a 3.6% pay award which will be implemented later this year. If you join before the implementation date, the pay award will be backdated to your start date. Until then, remuneration will be based on the 2024/5 pay bandings (Pay scales for 2024/25 | NHS Employers )
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and \'At Risk\' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
- Salary Band 3: £24,937 - £26,598 per annum pro rata
- Frequency Annual
- Vacancy Reference 185-1341-11024
- Contract Type Permanent
- Closing Date 24 July, 2025
- Job Category Administration #J-18808-Ljbffr
Booking Office Co-ordinator in Exeter employer: Rdehospital
The Royal Devon University Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working schemes, generous annual leave, and access to comprehensive occupational health services, staff are empowered to thrive both personally and professionally. Located in the heart of Devon, employees benefit from a diverse and dynamic environment, with opportunities for career advancement and a commitment to fostering a sense of belonging among all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Office Co-ordinator in Exeter
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Booking Office Co-ordinator. Understanding the nuances of clinic scheduling and patient management will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experiences where you successfully managed multiple tasks or projects. This will highlight your ability to handle the busy nature of the role.
✨Tip Number 4
Prepare to discuss how you would handle difficult situations, especially those involving distressed patients. Demonstrating empathy and problem-solving skills will set you apart as a candidate who truly understands the role.
We think you need these skills to ace Booking Office Co-ordinator in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role of Booking Office Co-ordinator. Emphasise your administration and organisational skills, as well as any experience in a healthcare setting.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation for applying to this specific role. Mention your ability to work under pressure, your communication skills, and your empathy towards patients, as these are key attributes for the position.
Highlight Teamwork Experience:Since the role involves supervising a team, include examples of your previous teamwork experiences. Discuss how you have successfully collaborated with others in past roles, particularly in high-pressure environments.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this administrative role.
How to prepare for a job interview at Rdehospital
✨Showcase Your Organisational Skills
As a Booking Office Co-ordinator, you'll need exceptional organisational skills. Be prepared to discuss specific examples from your past experiences where you successfully managed schedules or coordinated activities, demonstrating your ability to keep things running smoothly.
✨Demonstrate Empathy and Compassion
This role involves dealing with distressed patients and relatives. During the interview, share instances where you've shown empathy in challenging situations, highlighting your ability to connect with people and provide support when needed.
✨Highlight Teamwork and Communication
You'll be working closely with various teams, so it's crucial to showcase your communication skills. Prepare to discuss how you've effectively collaborated with others in previous roles, and how you handle conflicts or misunderstandings within a team.
✨Prepare for Pressure Scenarios
The role requires working well under pressure. Think of examples where you've thrived in high-stress situations, and be ready to explain how you prioritise tasks and maintain focus when things get busy.
