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- Tasks: Be the friendly face of our Medical Imaging Department, booking appointments and supporting patients daily.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust, a leading healthcare provider in Devon.
- Benefits: Enjoy flexible working, 27 days annual leave, staff discounts, and a generous pension scheme.
- Why this job: Make a real impact on patient experiences while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work across two sites and be part of a diverse team dedicated to excellent patient care.
The predicted salary is between 20400 - 27300 £ per year.
Are you interested in a career in the NHS but not sure where to start? Are you an enthusiastic, well organised person with a passion for good customer service? If so, this could be the role for you!
We have an exciting opportunity for a Booking Clerk/Receptionist to join the Glaucoma Unit Admin team situated at Heavitree Hospital. This is a part time position and we can be flexible on hours worked.
There may be the opportunity to work across both Heavitree and Wonford.
The Administration and Clinical team work very closely together to provide a comprehensive service to our patients. The Administration team comprises of a booking team, to include Booking Clerks, Receptionists, an Appointment Slot Administrator and a small team of Medical Secretary\’s. This is an excellent opportunity to be part of a busy and growing service.
We are looking for someone who is friendly, well organised and enthusiastic to provide an efficient and professional administrative and clerical service.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
This role is fast paced, working in a busy team within Ophthalmology. You will be working as part of a team alternating between working on reception and the booking office, answering telephones and dealing with patient appointments and queries.
The main duties of this role include:
- Meeting and greeting patients at reception
- Answering telephones and dealing with appointment requests/queries
- Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
- Using the NHS E-Referral Service to upload referral letters to EPIC
You will form an essential part of abusy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care.
As a team we always encourage and support personal and professional development, if this is something that interests you.
Visits to the department are welcomed and encouraged.
Working Pattern:Monday to Friday, Hours to be agreed (22.5 hours).
Interview Date:To be confirmed
For further information please contact:Ruth Russell Team Leader on 01392 405081 or 07500553616 email ruth.russell9@nhs.net
Pay: The salary advertised for this position reflects the Agenda for Change 2026-7 rates, inclusive of a 3.3% pay award implemented from April 2026. If you join before this date,, remuneration will be based on the 2025-6 pay bandings (Pay scales for 2025/26 | NHS Employers )
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and \’At Risk\’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Looking after you is important to us.
We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for care certificate, degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major re‑tries and you will be …
… …??
You will have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
- Salary Band 2: £25,272 per annum pro rata
- Frequency Annual
- Vacancy Reference 185-94580-12684
- Contract Type Permanent
- Closing Date 20 March, 2026
- Job Category Administration
- Location Heavitree Hospital, Gladstone Road, Exeter, Devon, United Kingdom
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Booking Clerk/ Receptionist employer: Rdehospital
Contact Detail:
Rdehospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Clerk/ Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Booking Clerk/Receptionist in a medical setting. Understanding the nuances of appointment scheduling, patient confidentiality, and customer service will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in healthcare or administrative roles when networking. Connect with professionals in the field through platforms like LinkedIn to gain insights and potentially get referrals for the position.
✨Tip Number 3
Prepare for potential interview questions by practising responses that demonstrate your ability to handle stressful situations, especially when dealing with anxious patients. Showcasing your empathy and communication skills can make a significant impact.
✨Tip Number 4
Research the Royal Devon University Healthcare NHS Foundation Trust's values and mission. Being able to articulate how your personal values align with theirs during the interview can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Booking Clerk/ Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Booking Clerk / Receptionist position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administrative roles, particularly in healthcare settings. Mention your ability to handle confidential information and provide excellent customer service, as these are crucial for this role.
Showcase Communication Skills: Since you'll be dealing with patients and medical staff, it's important to demonstrate your strong communication skills. Provide examples of how you've effectively communicated in past roles, especially in challenging situations.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the organisation, and explain why you would be a great fit for the Medical Imaging Department.
How to prepare for a job interview at Rdehospital
✨Showcase Your Customer Service Skills
As a Booking Clerk/Receptionist, you'll be the first point of contact for patients. Highlight your experience in customer service, especially in handling distressed or anxious individuals. Share specific examples of how you've provided excellent care and support in previous roles.
✨Demonstrate Confidentiality Awareness
Given the importance of confidentiality in healthcare, be prepared to discuss how you handle sensitive information. Explain your understanding of data protection regulations and provide examples of how you've ensured patient details are kept secure in past positions.
✨Familiarise Yourself with the Role's Responsibilities
Before the interview, review the job description thoroughly. Be ready to discuss how your skills align with the responsibilities outlined, such as managing appointment bookings and clerical duties. This shows your genuine interest in the role and helps you stand out.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about situations where you've had to manage urgent appointments or resolve conflicts. Practising these responses will help you feel more confident during the interview.