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- Tasks: Join our team as a Booking Clerk/Receptionist, managing patient appointments and providing excellent customer service.
- Company: Be part of the Royal Devon NHS Foundation Trust, a leading healthcare provider in Devon.
- Benefits: Enjoy flexible hours, competitive salary, 27 days annual leave, and staff discounts.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Enthusiastic, organised individuals with a passion for customer service are encouraged to apply.
- Other info: Opportunities for personal and professional development in a diverse and inclusive workplace.
The predicted salary is between 14679 - 18274 £ per year.
Are you interested in a career in the NHS but not sure where to start? Are you an enthusiastic, well organised person with a passion for good customer service? If so, this could be the role for you!
We have an exciting opportunity for a Booking Clerk/Receptionist to join the Ophthalmology admin team situated at Axminster Hospital. We are looking for part time hours of 15 hours per week Monday & Tuesday.
The Administration and Clinical team work very closely together to provide a comprehensive service to our patients. The Administration team comprises of two Booking Clerk/Receptionists (one of these is this vacancy) and one Service Coordinator. This is an excellent opportunity to be part of a busy and growing service.
We are looking for someone who is friendly, well organised and enthusiastic to provide an efficient and professional administrative and clerical service.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
This role is fast paced, working in a busy team within Ophthalmology. You will be working as part of a team to cover reception, answering telephone calls and dealing with patient appointments and queries.
The main duties of this role include:
- Meeting and greeting patients at reception
- Answering telephones and dealing with appointment requests/queries
- Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
- Using the NHS E-Referral Service
You will form an essential part of a busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care.
As a team we always encourage and support personal and professional development, if this is something that interests you.
Visits to the department are welcomed and encouraged. If you are unable to visit the department we are happy to have a chat via teams or telephone to discuss the role further.
Working Pattern:15 hours per week. Monday & Tuesday
Interview Date: 26/02/2026
For further information please contact:Katrina Harris, Admin Line Manager on 01392 406045/ 07917505990 katrinaharris@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and \’At Risk\’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Looking after you is important to us.
We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
- Salary Band 2: £24,465 per annum pro rata
- Frequency Annual
- Vacancy Reference 185-615-12444
- Contract Type Permanent
- Closing Date 17 February, 2026
- Job Category Administration
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Booking Clerk/Receptionist employer: Rdehospital
Contact Detail:
Rdehospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Clerk/Receptionist
✨Tip Number 1
Get to know the NHS and its values! Research the Royal Devon and understand their mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with patients, think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role and the team. Prepare a few thoughtful questions about the department or the services they provide.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles within the NHS that might suit you even better!
We think you need these skills to ace Booking Clerk/Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our team at Axminster Hospital.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This reflects the organisational skills we’re looking for in a Booking Clerk/Receptionist.
Tailor Your Application: Don’t just send a generic application! Take the time to highlight your relevant experience and skills that match the job description. We love seeing how you can fit into our busy team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Rdehospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking Clerk/Receptionist. Familiarise yourself with the NHS E-Referral Service and how patient appointments are managed. This will show your enthusiasm and preparedness.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations or queries, as this will highlight your problem-solving abilities.
✨Practice Effective Communication
As you'll be dealing with patients and staff, clear communication is key. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
