Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate patient flow in the Emergency Department, ensuring smooth operations and excellent customer service.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust, a leading healthcare provider in Devon.
- Benefits: Enjoy flexible working hours, generous annual leave, and access to staff discounts and wellness services.
- Why this job: Be part of a dynamic team making a real impact in emergency care while developing your skills.
- Qualifications: Strong communication skills and the ability to handle stressful situations are essential; no prior experience required.
- Other info: This role offers a unique opportunity to work in a fast-paced clinical environment.
The predicted salary is between 19900 - 20900 £ per year.
Vacancies Admin Patient Flow Coordinator Emergency Department (Out of Hours)
Role Summary
Working as a member of the team in the Emergency Department collaborating with key teams/department to ensure the smooth flow of patients through the Majors/Minors/Resus area.
To work with minimum supervision and providea range of clerical and administrative duties, providing a first point of contact for Royal Devon University Healthcare NHS Foundation Trust staff and visitors reporting to Minors/Majors/Resus
To track patient progress thought the Majors/Minors/Resus Department and maintain records.
To maintain the crucial link between the AMU Clinical lead and the Emergency Department (ED).
To monitor the patient times within Majors/Minors/Resus and liaise with the Clinical team in accordance with guidelines.
Please note that the workstation for this position is in a front-line Clinical area and therefore the post holder will be exposed to patients who are presenting to ED in an aggressive, distressed or severely ill/injured state.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
This is an exciting opportunity to join the admin team in the Emergency Department
We are looking for an enthusiastic and motivated person to join the Emergency Department administration team as a Patient Flow Coordinator. This vital role works alongside our Medical, Nursing and Site Management teams to co-ordinate the activity within the Emergency Department.
You must have outstanding communication and interpersonal skills with a pleasant telephone manner. It is essential that you have the ability to deal with confidentiality issues and be able to provide excellent customer care service. It is vital that patient’s details are accurately recorded, and the relevant documentation is created to support safe patient care.
Dealing with approximately 105,000 attendances per year, the Emergency Department is an exciting and stimulating place to work and benefits from excellent team working. This role would suit someone who has exceptional interpersonal skills, is proactive and looking for a challenge.
The successful candidates will demonstrate the ability to remain calm under pressure and have experience of dealing with the general public, and with difficult/distressed people. A flexible approach to work and an understanding of working in a busy environment with minimal supervision are also essential.
If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.
Weekly Working Hours: 15 hours average per week over a 3 week rolling rota
Week 1:
- Fri 17-22
- Sat 15-22
Week 2:
- Mon 17-22
- Wed 17-2
Week 3:
- Tues 17-22
- Sat 08-15
Interview Date: To be confirmed
Pay: The salary advertised for this position reflects the Agenda for Change 2025/6 rates, inclusive of a 3.6% pay award which will be implemented later this year. If you join before the implementation date, the pay award will be backdated to your start date. Until then, remuneration will be based on the 2024/5 pay bandings (Pay scales for 2024/25 | NHS Employers )
For further information please contact:Harriet Finch;Admin Line Manageron01392 402549 orharrietfinch@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and \’At Risk\’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
Admin Patient Flow Coordinator Emergency Department (Out of Hours)
- Salary Band 3: £24,937 – £26,598 per annum pro rata
- Frequency Annual
- Vacancy Reference 185-570-11174
- Contract Type Permanent
- Closing Date 12 August, 2025
- Job Category Administration
#J-18808-Ljbffr
Admin Patient Flow Coordinator Emergency Department (Out of Hours) employer: Rdehospital
Contact Detail:
Rdehospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Patient Flow Coordinator Emergency Department (Out of Hours)
✨Tip Number 1
Familiarise yourself with the Emergency Department's workflow and patient flow processes. Understanding how patients move through the Majors, Minors, and Resus areas will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in dealing with distressed individuals or high-pressure situations. Be prepared to share specific examples of how you've successfully managed challenging interactions in previous roles.
✨Tip Number 3
Network with current or former employees of the Royal Devon University Healthcare NHS Foundation Trust. They can provide valuable insights into the culture and expectations of the role, which can be beneficial for your application.
✨Tip Number 4
Prepare questions that show your interest in the role and the team dynamics. Asking about the collaboration between admin and clinical staff can demonstrate your proactive approach and eagerness to contribute positively to the team.
We think you need these skills to ace Admin Patient Flow Coordinator Emergency Department (Out of Hours)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Admin Patient Flow Coordinator position. Highlight key skills such as communication, customer care, and the ability to work under pressure in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise your administrative abilities, experience in healthcare settings, and any roles where you managed patient flow or worked in high-pressure environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples from your past experiences that demonstrate your suitability for the position, particularly in handling confidential information and providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Rdehospital
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Admin Patient Flow Coordinator. Be prepared to discuss how your skills and experiences align with the specific duties, such as tracking patient progress and maintaining records.
✨Showcase Communication Skills
Since this role requires outstanding communication and interpersonal skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Calmness Under Pressure
The Emergency Department can be a stressful environment. Think of instances where you've remained calm and composed while dealing with difficult or distressed individuals. Sharing these experiences will show your ability to handle the demands of the role.
✨Highlight Flexibility and Proactivity
This position requires a flexible approach and the ability to work with minimal supervision. Be ready to discuss how you've adapted to changing circumstances in past jobs and taken initiative to improve processes or resolve issues.