At a Glance
- Tasks: Transform raw data into actionable insights and drive strategic conversations with clients.
- Company: Dynamic company focused on customer experience and strategic partnerships.
- Benefits: Private medical insurance, life insurance, gym reimbursement, and wellness days.
- Other info: Hybrid work options available with a focus on growth and community involvement.
- Why this job: Make a real impact by shaping client strategies through data-driven insights.
- Qualifications: 4+ years in data analytics or CX consulting; strong data storytelling skills.
The predicted salary is between 45000 - 55000 £ per year.
Overview
Senior CX Analyst within the Expert Services team, serving as the analytical engine for strategic partnerships with Mid-Market and Small Enterprise clients.
You will own the analytical lifecycle from design to delivery, transforming raw data into actionable insights that support CX transformations and long-term growth.
Responsibilities
- Analytical Execution (70%): Manage the full lifecycle of custom insight reviews, conduct deep-dive analyses to identify narratives and sentiment trends that inform client strategy; translate complex, unstructured feedback into clear narratives using data visualization and polished presentation materials.
- Strategic Advisory & Account Growth (30%): Use analytical findings to drive strategic conversations with clients, facilitate strategic workshops (e. g., Customer Journey Mapping and maturity assessments), identify whitespace opportunities to expand service revenue, and support contract renewals.
Qualifications
- Experience: 4+ years in strategic insights, data analytics, or CX consulting (ideally within Saa S or market research).
- Advanced data storytelling and presentation: ability to synthesize complex data into actionable narratives for executive audiences.
- CX Methodology: Knowledge of CX best practices, survey design, and research methodologies.
- Commercial & Strategic Mindset: Ability to identify growth opportunities and frame data as a value-based business solution.
- Technical Proficiency: SQL and analytics tools; experience with data visualization platforms; familiarity with AI-driven tools to enhance analysis speed and efficiency.
- Autonomy & Collaboration: Proven ability to manage end-to-end projects independently while collaborating with internal teams.
- Location & Reporting
Location: Hybrid (Liverpool office) or fully remote, based on candidate preference.
Reports to the Global Senior Manager, Expert Services.
Focus: Mid-Market and Small Enterprise accounts.
Benefits
- Fully funded private medical insurance for you and your family.
- Life insurance at 4x annual salary; pension scheme; EAP; 21 days’ annual leave plus company-wide wellness days.
- Cycle to Work and other schemes; on-site parking in Liverpool; free snacks and drinks; lunch allowance on core days.
- Gym membership reimbursement; opportunities for community involvement and giving back.
- Equal Opportunity
We are an equal opportunity employer and value diversity.
We are committed to a workplace free from discrimination and encourage applicants regardless of race, religion, gender, sexual orientation, age, marital status, disability, or any other protected characteristic.
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Senior Customer Insights Analyst in Liverpool employer: RDCUK Reputation.com (UK) Ltd.
As a Senior Customer Insights Analyst, you will thrive in a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With fully funded private medical insurance, generous leave policies, and opportunities for community involvement, our Liverpool office fosters a culture of collaboration and innovation, ensuring you have the resources and support to excel in your role. Join us to transform data into impactful insights while enjoying a flexible hybrid working model that suits your lifestyle.
Contact Details:
RDCUK Reputation.com (UK) Ltd. Recruitment Team
