Job Title - Processing Support Technician
Reporting To - Processing Manager & Supervisor
Role Purpose
Perform basic functionality testing & eradicate all data on a wide range of 2nd user IT equipment including Notebooks, Systems, Printers, TFTs, Servers, Networking, Mobile devices and more. Captures data on each item processed including specification information and grade of equipment. Ensures correct processes are followed to maintain integrity of work carried out and meets data eradication standards. Is self-motivated and can work under pressure to achieve daily individual and team targets. Assists supervisor with lane tidiness, priority work and organisation. Conduct training with new starters and other technicians at the Processing Managers discretion. Manage small projects at the manager\'s discretion. Act as a role model for winning together competencies.
- Carry out daily technical processing or quality checking activities on a wide range of 2nd user IT equipment.
- Work with other members of the team to ensure departmental targets are achieved.
- Ensures all Client data is appropriately protected via wiping/destruction or other approved company methods.
- Communicates with management team providing feedback on daily activity, handover and challenges faced.
- Assists with any priority Client requirements, queries and problems as directed by the management team.
- Complies and adheres to Company Policies & Procedures (HR, H&S, ISO)
Performance Indicators
- Achieves individual productivity targets as set by line manager.
- Adheres to data protection / eradication policies.
- Achieves high levels of accuracy in all areas of the role.
- Provide good quality of product redeployed to Clients.
- Follows pipeline priorities as set by line manager.
- Be presentable, well – groomed and wearing correct uniform while at work.
- Achieve high levels of timekeeping and attendance.
- Keep personal work areas clean while contributing to cleanliness and organisation of the department.
- Participates in and successfully completes any company provided training.
- Ability to hit target hit target while processing enterprise equipment.
Knowledge, Skills and Experience
- Practical knowledge of various I.T hardware i.e Printers, Systems, Notebooks, TFT\'s Servers etc. (preferred but not essential)
- Practical knowledge of I.T components i.e CPU\'s, RAM\'s, HDD\'s etc.
- Computer inputting skills, must be able to use computers to an advanced level.
- Be flexible and positive with approach to challenges/tasks that arise.
- Demonstrates aptitude for working under pressure and can achieve individual targets/deadlines set.
- Good Ability to communicate well with individuals on the team and with the line managers (verbal and written)
- Demonstrates capability to assess and resolve problems as they arise.
- Able to carry out safe manual handling of on average 50 to 60 system units a day.
- Ability to use server lift.
This job description is intended to convey information essential to understanding the scope of the Processing Support Technician Role and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with it.
Putting Customers First
- Is always results orientated - delivers what is needed, when it is needed and overcomes barriers
- Keeps the customer at the heart of everything they do - even when faced with uncertainty and pressure
- Listens to the customer carefully, manages and meets their expectations
- Recognises and takes immediate steps to handle an issue or potential problem or lets the right people know about it
Being Straightforward
- Communicates and/or presents effectively to small groups
- Shares information openly with others
- Probes and identifies underlying causes of issues before suggesting solutions
- When appropriate, involves others before making decisions
Keeping Promises
- Focuses on problem prevention first, then problem solving
- Is committed to highest priorities, objectives and manages expectations
- Expresses an appropriate sense of urgency to deliver key results on schedule
Understanding People Matter
- Develops and maintains collaborative relationships
- Considers the impact of own behaviours and actions on others
- Actively seeks out the involvement of others and adjusts own approach if needed
- Perseveres and maintains self motivation and work standards even in adverse conditions
Considering The Long Term
- Strives to make plans that are aligned to the long-term business objectives
- Actively seeks opportunities to deliver better services
- Creates and applies new ideas, initiatives and solutions into daily work
Inspiring Sucssess
- Takes responsibility and drives own development
- Pro-actively contributes to team performance
- Seeks a balance between benefits, costs and risks
- Learns from mistakes and reviews learning points to make improvements for the future
- Influences and persuades to achieve a successful joint outcome
