Ready to lead a high-profile StoreFront initiative and shape the strategy that drives growth, customer engagement, and commercial success?
R&D Partners is seeking a StoreFront Offering Director to lead and execute the commercial strategy for a high-profile StoreFront initiative. This role focuses on driving product availability, optimizing promotions, implementing effective pricing models, and delivering a seamless customer experience while achieving key commercial targets such as lead generation and revenue growth.
The successful candidate will collaborate closely with cross-functional teams, including commercial, marketing, platform development, and customer service, to deliver impactful StoreFront initiatives. The role requires a data-driven approach to identify growth opportunities, manage onboarding and governance of internal partners, and maintain high standards of catalogue quality.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
- Define and execute the StoreFront strategy and roadmap in alignment with commercial objectives and growth targets.
- Manage onboarding, performance, and compliance of offerings to uphold StoreFront standards.
- Optimize product listings, descriptions, and taxonomy to enhance discoverability and client engagement.
- Develop and implement pricing and promotional strategies to maximize sales and margins.
- Set and monitor KPIs and operational metrics, providing regular performance reports and actionable insights.
- Address StoreFront incidents, disputes, or service failures promptly and implement corrective actions.
- Lead cross-functional projects to improve listing quality, customer experience, and fulfillment efficiency.
- Establish and enforce governance policies and processes for StoreFront operations.
- Collaborate with marketing to plan and execute launches, campaigns, and promotional calendars.
- Analyze customer feedback and usage data to drive product and service improvements.
- Identify and implement automation or process enhancements to boost operational efficiency.
- Work closely with platform development, marketing, and operations teams to ensure an exceptional user experience.
Key Skills and Requirements:
- Bachelor's degree in Business, Commerce, Economics, or a related field (or equivalent experience).
- 3-5 years of experience leading an online store or e-commerce program.
- Strong commercial acumen with expertise in pricing, promotions, and margin management.
- Proven experience in catalogue management, product listing optimization, and taxonomy governance.
- Analytical mindset with the ability to interpret performance data and translate insights into actionable strategies.
- Excellent stakeholder management and communication skills.
- Demonstrated project management experience with the ability to handle multiple priorities effectively.
- Strong problem-solving skills with a structured and methodical approach to incident resolution.
- Experience in setting and reporting on KPIs and operational metrics.
For more information, please contact Grant Van Schalkwyk.
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StoreFront Offering Director employer: R&D Partners
R&D Partners is an exceptional employer, offering a dynamic remote work environment that fosters collaboration and innovation in the pharmaceutical and biotech sectors. With a strong emphasis on employee growth, we provide ample opportunities for professional development and career advancement, all while supporting a culture of teamwork and excellence. Join us to be part of a forward-thinking organisation that values your contributions and prioritises your well-being.
