At a Glance
- Tasks: Support laboratories by installing systems, troubleshooting issues, and training customers.
- Company: Join R&D Partners, a leading life sciences recruiter with a focus on innovation.
- Benefits: Gain hands-on experience in a dynamic field with opportunities for travel and professional growth.
- Other info: Work independently in a collaborative team environment with excellent career prospects.
- Why this job: Make a real impact in the diagnostics sector while building strong customer relationships.
- Qualifications: Knowledge of IVD industry and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 £ per year.
Be the expert behind the instruments, delivering hands-on support that keeps laboratories running at their best. R&D Partners is seeking a Laboratory Support Coordinator to join its field-based technical support team on a 12-month contract. This role focuses on providing expert service and support for centralised laboratory instrumentation, particularly within biochemistry, across a designated regional area, with occasional broader travel. The successful candidate will play a key role in system installations, troubleshooting, and customer training, ensuring optimal performance of laboratory solutions. You will work as part of a collaborative specialist team, building strong customer relationships and delivering a consistently high standard of technical service. The ideal candidate will be customer-focused, technically proficient, and driven to support excellence within the diagnostics or life sciences sector. Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
- Install and provide technical support for laboratory systems.
- Conduct customer training sessions to ensure effective system use.
- Troubleshoot and resolve technical issues for pathology laboratory solutions.
- Assist with sales support, including tender responses and product demonstrations.
- Perform software modifications and product maintenance.
- Build strong customer relationships to enhance service delivery.
- Travel within the London area, with occasional travel to the South region and Head Office in Burgess Hill.
Key Skills and Requirements:
- In-depth understanding of the IVD (In Vitro Diagnostics) industry.
- Experience in implementing best-in-class laboratory practices, either in hospital laboratories or similar diagnostic solution providers.
- Strong troubleshooting skills and ability to provide effective support for pathology laboratory solutions.
- Self-motivated, capable of working independently, and managing time effectively.
- Ability to plan work schedules and travel arrangements autonomously.
- Commitment to maintaining technical knowledge and building professional customer relationships.
- Willingness to travel and stay overnight when required (not routine).
- Must reside in or near the London region or be willing to relocate due to response time requirements.
Laboratory Support Coordinator in London employer: R&D Partners
R&D Partners is an exceptional employer that prioritises employee growth and development within the dynamic life sciences sector. With a collaborative work culture, employees benefit from hands-on training and support, ensuring they are equipped to excel in their roles while building strong customer relationships. Located in London, this role offers the unique advantage of working closely with cutting-edge laboratory technology, making a meaningful impact in diagnostics and life sciences.
StudySmarter Expert Advice🤫
We think this is how you could land Laboratory Support Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences sector and let them know you're on the hunt for a Laboratory Support Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take part in workshops related to laboratory instrumentation. This not only boosts your skills but also shows potential employers that you're genuinely passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to IVD and troubleshooting. We recommend practising with a friend or even in front of the mirror to build your confidence and ensure you can articulate your expertise clearly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to make an impact in the diagnostics sector.
We think you need these skills to ace Laboratory Support Coordinator in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in the IVD industry. We want to see how your experience aligns with the role, especially in troubleshooting and supporting laboratory systems.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates customise their applications to reflect the specific requirements of the Laboratory Support Coordinator role. It shows us you’re genuinely interested!
Emphasise Customer Relationships:Since building strong customer relationships is key, share examples of how you've successfully interacted with clients in the past. We want to know how you can enhance service delivery!
Apply Through Our Website:Remember to apply through our website for the best chance of being noticed. We’re excited to see your application and can’t wait to learn more about you!
How to prepare for a job interview at R&D Partners
✨Know Your Instruments Inside Out
Make sure you have a solid understanding of the laboratory instruments you'll be supporting. Brush up on their functionalities, common issues, and troubleshooting techniques. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves building strong customer relationships, prepare examples of how you've successfully supported clients in the past. Highlight your ability to communicate technical information clearly and your commitment to ensuring customer satisfaction.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Practice explaining how you would approach troubleshooting a specific issue with laboratory systems. This will demonstrate your problem-solving skills and technical proficiency.
✨Plan Your Travel Logistics
As travel is part of the job, be ready to discuss your availability and how you plan to manage travel arrangements. Showing that you can handle logistics efficiently will reflect your self-motivation and organisational skills, which are crucial for this role.
