At a Glance
- Tasks: Provide hands-on support for laboratory systems and ensure optimal performance.
- Company: Join R&D Partners, a leading life sciences recruiter with a focus on innovation.
- Benefits: Gain valuable experience in a dynamic field with opportunities for growth.
- Other info: Enjoy a collaborative team environment with occasional travel opportunities.
- Why this job: Make a real impact in the diagnostics sector while building strong customer relationships.
- Qualifications: Technical proficiency and a customer-focused mindset are essential.
The predicted salary is between 35000 - 45000 £ per year.
Be the expert behind the instruments, delivering hands-on support that keeps laboratories running at their best. R&D Partners is seeking a Laboratory Support Coordinator to join its field-based technical support team on a 12-month contract. This role focuses on providing expert service and support for centralised laboratory instrumentation, particularly within biochemistry, across a designated regional area, with occasional broader travel.
The successful candidate will play a key role in system installations, troubleshooting, and customer training, ensuring optimal performance of laboratory solutions. You will work as part of a collaborative specialist team, building strong customer relationships and delivering a consistently high standard of technical service. The ideal candidate will be customer-focused, technically proficient, and driven to support excellence within the diagnostics or life sciences sector.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:- Install and provide technical support for laboratory systems.
- Conduct customer training sessions to ensure effective system use.
- Troubleshoot and resolve technical issues for pathology laboratory solutions.
- Assist with sales support, including tender responses and product demonstrations.
- Perform software modifications and product maintenance.
- Build strong customer relationships to enhance service delivery.
- Travel within the London area, with occasional travel to the South region and Head Office in Burgess Hill.
- In-depth understanding of the IVD (In Vitro Diagnostics) industry.
- Experience in implementing best-in-class laboratory practices, either in hospital laboratories or similar diagnostic solution providers.
- Strong troubleshooting skills and ability to provide effective support for pathology laboratory solutions.
- Self-motivated, capable of working independently, and managing time effectively.
- Ability to plan work schedules and travel arrangements autonomously.
- Commitment to maintaining technical knowledge and building professional customer relationships.
- Willingness to travel and stay overnight when required (not routine).
- Must reside in or near the London region or be willing to relocate due to response time requirements.
Laboratory Support Coordinator employer: R&D Partners
R&D Partners is an exceptional employer, offering a dynamic work environment where collaboration and technical excellence thrive. As a Laboratory Support Coordinator, you will benefit from ongoing professional development opportunities while working closely with a dedicated team to deliver high-quality support in the life sciences sector. With a focus on building strong customer relationships and a commitment to innovation, R&D Partners provides a rewarding career path in the vibrant London area, making it an ideal place for those passionate about advancing laboratory solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Laboratory Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences sector and let them know you're on the hunt for a Laboratory Support Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take part in workshops related to laboratory instrumentation. This not only boosts your skills but also shows potential employers that you're proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and troubleshooting skills. Be ready to discuss specific scenarios where you've successfully resolved issues or trained others on lab systems. We want to see that you can deliver expert support!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to contribute to keeping laboratories running at their best.
We think you need these skills to ace Laboratory Support Coordinator
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in the IVD industry. We want to see how your experience aligns with the role, especially in troubleshooting and supporting laboratory systems.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the job description. Mention specific experiences that relate to customer training and system installations.
Be Customer-Focused:Since this role is all about building strong customer relationships, let us know how you've excelled in customer service in the past. Share examples of how you’ve gone above and beyond for clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at R&D Partners
✨Know Your Instruments
Make sure you brush up on the specific laboratory instruments you'll be supporting. Familiarise yourself with their functionalities and common issues. This will not only show your technical proficiency but also your commitment to providing top-notch support.
✨Showcase Your Customer Focus
Prepare examples of how you've built strong relationships with customers in the past. Highlight any training sessions you've conducted or troubleshooting experiences where you went above and beyond to ensure customer satisfaction. This will demonstrate your ability to connect with clients effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to troubleshooting or customer training. Practice articulating your thought process and problem-solving skills. This will help you convey your expertise and how you handle real-world challenges.
✨Plan Your Travel Logistics
Since the role involves travel, be prepared to discuss how you would manage your schedule and travel arrangements. Show that you're organised and can handle the logistics of being field-based, which is crucial for this position.
