Job Description
The Company
An established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career.
The Role
Join the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.
Key responsibilities:
- Manage written and verbal complaints within FCA timeframes
- Handle third-party queries and SARs
- Maintain accurate case records
- Liaise with internal teams and external partners
- Own each case from start to resolution
- Meet personal and team KPIs
About You
You’re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.
Requirements:
- 2+ years in complaints handling (financial services)
- Automotive finance experience (essential)
- Strong knowledge of FCA/FOS/GDPR rules
- Excellent written and verbal skills
- Strong attention to detail and case management experience
- Proficient in MS Word and Excel
What’s on Offer
- Competitive salary + bonus
- Pension, healthcare, and benefits
- Career development support
- Friendly, inclusive team culture
Apply now to join a trusted business where your work makes a real difference.
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