At a Glance
- Tasks: Manage customer complaints and ensure compliance with industry regulations.
- Company: Established automotive finance provider with a values-led culture.
- Benefits: Competitive salary, bonus, pension, healthcare, and career development support.
- Other info: Friendly, inclusive team culture with opportunities for career growth.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: 2+ years in complaints handling and strong knowledge of FCA/FOS/GDPR rules.
The predicted salary is between 40500 - 49500 £ per year.
The Company
An established and growing automotive finance provider, known for excellent customer service and long-term client relationships.
A values-led culture and a supportive team environment make this a great place to build your career.
The Role
Join the Credit Operations team as a
Complaints Specialist , managing regulated complaints and complex enquiries. You'll ensure full compliance with
FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.
Key responsibilities
- Manage written and verbal complaints within FCA timeframes
- Handle third-party queries and SARs
- Maintain accurate case records
- Liaise with internal teams and external partners
- Own each case from start to resolution
- Meet personal and team KPIs
About You
You’re experienced, empathetic, and confident handling complaints in a regulated setting.
A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.
Requirements
- 2+ years in complaints handling (financial services)
- Automotive finance experience (essential)
- Strong knowledge of FCA/FOS/GDPR rules
- Excellent written and verbal skills
- Strong attention to detail and case management experience
- Proficient in MS Word and Excel
- What’s on Offer
- Competitive salary + bonus
- Pension, healthcare, and benefits
- Career development support
- Friendly, inclusive team culture
- #J-18808-Ljbffr
Complaints Specialist in Slough employer: RD Financial Recruitment
As a Pricing Graduate, you'll join a dynamic team that values innovation and collaboration, offering you the chance to make a real impact in retail finance. Our supportive work culture fosters personal and professional growth, with tailored training programmes designed to enhance your numerical and analytical skills. Located in a vibrant area, we provide a stimulating environment where your contributions are recognised and rewarded, making it an excellent place to kickstart your career.
