At a Glance
- Tasks: Manage customer communications and promote retention at the end of finance agreements.
- Company: Join one of Europe's top 10 banking groups with a focus on innovation.
- Benefits: Competitive salary of £29k plus great benefits and career development.
- Other info: Enjoy a supportive environment with opportunities for professional advancement.
- Why this job: Be part of a dynamic team that values customer service and employee growth.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 32000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced and customer-focused professional to join the finance division of one of Europe's top 10 banking groups. This is an excellent opportunity to become part of a well-established international organisation renowned for its commitment to customer service, innovation and employee development.
Working within a busy customer service environment, you will be responsible for managing customer contact at the end of finance agreements, discussing available options, promoting customer retention, and ensuring a seamless customer journey. You will work closely with internal teams and external partners to deliver excellent service while maintaining regulatory compliance and achieving performance targets.
Key Responsibilities- Manage inbound and outbound customer communications regarding end of contract options.
- Contact customers approaching the end of their agreements to discuss available solutions.
- Process end of contract options accurately and efficiently.
- Build positive relationships with customers and external partners.
- Arrange and coordinate customer appointments.
