At a Glance
- Tasks: Lead customer engagement strategies and improve retention rates while managing a small team.
- Company: Established organisation with a focus on career progression and hybrid working.
- Benefits: £35k salary, company car, excellent benefits, and flexible work options.
- Other info: Opportunity for significant career growth and exposure to senior stakeholders.
- Why this job: Take ownership of customer relationships and make a real impact in a growing company.
- Qualifications: Experience in customer relations and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
An exciting opportunity has arisen for an experienced Customer Relations Manager to join a well-established and growing organisation offering excellent career progression, hybrid working and exposure to senior stakeholders. This role sits at the heart of customer relationship management, customer retention and lead conversion, providing the opportunity to take ownership of customer engagement strategies, customer data management and CRM performance.
Leading a small team, you will be responsible for developing customer journeys, improving retention rates and maximising the value of customer and prospect data. This position would suit a commercially minded CRM professional looking to take the next step in their leadership career.
The Role
- As Customer Relations Manager, you will oversee customer lifecycle activity from lead generation through to retention and renewal.
- Using customer insights, behavioural data and CRM performance metrics, you will drive engagement, improve conversion rates and strengthen long-term customer relationships.
- A key aspect of the role will involve ensuring leads generated through digital acquisition channels, paid media activity, partner referrals and other customer acquisition sources are effectively integrated into CRM programmes.
Customer Relations Manager employer: RD Financial Recruitment
Join a dynamic and forward-thinking organisation in Slough as a Customer Relations Manager, where you will benefit from a supportive work culture that prioritises employee growth and development. With excellent career progression opportunities, hybrid working arrangements, and a focus on innovative customer engagement strategies, this role offers a unique chance to make a significant impact while enjoying a competitive salary and benefits package. Embrace the opportunity to lead a dedicated team and enhance customer relationships in a thriving environment.
