At a Glance
- Tasks: Manage customer complaints and ensure compliance with industry regulations.
- Company: Established automotive finance provider with a values-led culture.
- Benefits: Competitive salary, bonus, pension, healthcare, and career development support.
- Other info: Join a friendly, inclusive team that values your contributions.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: 2+ years in complaints handling and strong knowledge of FCA/FOS/GDPR rules.
The predicted salary is between 30000 - 40000 £ per year.
The Company is an established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career.
The Role involves joining the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.
Key responsibilities:
- Manage written and verbal complaints within FCA timeframes
- Handle third-party queries and SARs
- Maintain accurate case records
- Liaise with internal teams and external partners
- Own each case from start to resolution
- Meet personal and team KPIs
About You: You’re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.
Requirements:
- 2+ years in complaints handling (financial services)
- Automotive finance experience (essential)
- Strong knowledge of FCA/FOS/GDPR rules
- Excellent written and verbal skills
- Strong attention to detail and case management experience
- Proficient in MS Word and Excel
What’s on Offer:
- Competitive salary + bonus
- Pension, healthcare, and benefits
- Career development support
- Friendly, inclusive team culture
Apply now to join a trusted business where your work makes a real difference.
Complaints Specialist employer: RD Financial Recruitment
As an established automotive finance provider, we pride ourselves on our values-led culture and supportive team environment, making us an excellent employer for those looking to build a rewarding career. Our commitment to employee growth is reflected in our competitive salary packages, comprehensive benefits, and a friendly atmosphere that encourages collaboration and personal development. Join us as a Complaints Specialist and be part of a team where your contributions truly make a difference in delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the automotive finance sector, especially those who work in complaints handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management. Think about your past experiences and how they align with the role. We want you to shine when discussing your FCA and GDPR knowledge!
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Use real-life examples to demonstrate how you've handled complaints effectively. Remember, it's all about delivering fair outcomes and making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Complaints Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Specialist role. Highlight your experience in complaints handling, especially in financial services, and show how you align with our values-led culture.
Showcase Your Skills:Don’t forget to emphasise your strong written and verbal communication skills. We want to see how you handle complex enquiries and ensure compliance with FCA, FOS, and GDPR standards in your application.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any errors and make sure all your case management experience is clearly outlined. We love a well-organised application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at RD Financial Recruitment
✨Know Your Regulations
Make sure you brush up on FCA, FOS, and GDPR standards before the interview. Being able to discuss these regulations confidently will show that you understand the compliance aspect of the role and can handle complaints effectively.
✨Showcase Your Empathy
As a Complaints Specialist, empathy is key. Prepare examples from your past experience where you successfully resolved complaints by understanding the customer's perspective. This will highlight your ability to connect with clients and deliver fair outcomes.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and concisely. You might be asked to role-play a complaint scenario, so being able to communicate effectively under pressure will set you apart. Remember, it’s not just what you say, but how you say it!
✨Prepare for Case Management Questions
Expect questions about your case management experience. Be ready to discuss how you maintain accurate records and manage multiple cases simultaneously. Highlight any tools or methods you use to stay organised, especially in a fast-paced environment.
