At a Glance
- Tasks: Manage customer accounts, negotiate payment plans, and provide excellent customer service.
- Company: Respected financial services organisation with a focus on employee development.
- Benefits: Competitive salary of £27k plus excellent benefits and career progression.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Strong communication, empathy, and negotiation skills required.
The predicted salary is between 27000 - 27000 £ per year.
Collections Specialist | Slough | £27k + Excellent Benefits This is an excellent opportunity to join a highly respected financial services organisation that supports thousands of customers across the UK.
With a reputation for investing in its people, providing outstanding training, and offering genuine long-term career progression, this business has built a stable and supportive working environment where employees can develop and succeed.
If you enjoy helping customers, negotiating positive outcomes and working in a fast-paced team environment, this could be the ideal next step in your career.
The Role As a Collections Specialist, you will be responsible for managing customer accounts that have fallen into arrears.
Working within a busy and supportive team, you will handle both inbound and outbound calls, negotiate payment arrangements and help customers find suitable solutions while ensuring a high standard of customer service.
This is a customer-focused role where communication, empathy and negotiation skills are key to achieving successful outcomes for both customers and the business.
Key Responsibilities
- Manage inbound and outbound calls relating to overdue accounts
- Negotiate payment arrangements and repayment plans
- Support customers experiencing payment difficulties
- Resolve account queries and maintain accurate records
- Upd...
