At a Glance
- Tasks: Manage customer accounts, negotiate payment plans, and provide excellent service.
- Company: Respected financial services organisation with a supportive culture.
- Benefits: £27k salary, generous holidays, pension scheme, and ongoing training.
- Other info: Great career progression opportunities and employee wellbeing initiatives.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: 2 years' experience in collections or customer service, strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
This is an excellent opportunity to join a highly respected financial services organisation that supports thousands of customers across the UK. With a reputation for investing in its people, providing outstanding training, and offering genuine long-term career progression, this business has built a stable and supportive working environment where employees can develop and succeed.
If you enjoy helping customers, negotiating positive outcomes and working in a fast-paced team environment, this could be the ideal next step in your career.
The Role
As a Collections Specialist, you will be responsible for managing customer accounts that have fallen into arrears. Working within a busy and supportive team, you will handle both inbound and outbound calls, negotiate payment arrangements and help customers find suitable solutions while ensuring a high standard of customer service. This is a customer-focused role where communication, empathy and negotiation skills are key to achieving successful outcomes for both customers and the business.
Key Responsibilities
- Manage inbound and outbound calls relating to overdue accounts
- Negotiate payment arrangements and repayment plans
- Support customers experiencing payment difficulties
- Resolve account queries and maintain accurate records
- Update internal systems and customer information
- Ensure all activities are completed in line with regulatory requirements and company procedures
- Deliver excellent customer service on every interaction
About You
- Minimum 2 years' experience within Collections, Credit Control, Debt Recovery or Customer Service
- Previous experience within a call centre or contact centre environment
- Strong communication and negotiation skills
- Ability to remain calm and professional during challenging conversations
- Excellent organisational skills and attention to detail
- Competent user of Microsoft Excel and Word
- Educated to A-Level standard or equivalent
- Experience within financial services would be advantageous
Benefits
- Salary of £27k
- Excellent benefits package
- Generous holiday entitlement
- Pension scheme
- Ongoing training and development
- Career progression opportunities
- Employee wellbeing initiatives
If you are looking for a role where you can utilise your customer service and negotiation skills while building a long-term career within a well-established financial services organisation, we would be delighted to hear from you.
Contact Details:
Rd Financial Recruitment Ltd Recruitment Team
