At a Glance
- Tasks: Manage customer communications and ensure a seamless end-of-contract journey.
- Company: Join one of Europe's top 10 banking groups with a focus on innovation.
- Benefits: £29k salary, great benefits, and career progression opportunities.
- Other info: Enjoy a modern working environment and comprehensive training.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience in customer service or financial services, with strong communication skills.
An exciting opportunity has arisen for an experienced and customer-focused professional to join the finance division of one of Europe's top 10 banking groups. This is an excellent opportunity to become part of a well-established international organisation renowned for its commitment to customer service, innovation and employee development.
Working within a busy customer service environment, you will be responsible for managing customer contact at the end of finance agreements, discussing available options, promoting customer retention, and ensuring a seamless customer journey. You will work closely with internal teams and external partners to deliver excellent service while maintaining regulatory compliance and achieving performance targets.
Key Responsibilities- Manage inbound and outbound customer communications regarding end of contract options.
- Contact customers approaching the end of their agreements to discuss available solutions.
- Process end of contract options accurately and efficiently.
- Build positive relationships with customers and external partners.
- Arrange and coordinate customer appointments where required.
- Maintain accurate records and update internal systems.
- Take ownership of customer enquiries through to resolution.
- Achieve individual and team performance targets.
- Ensure compliance with all regulatory requirements, policies and procedures.
- Support continuous improvement initiatives and identify opportunities to enhance customer service.
- Work collaboratively with colleagues across the business to deliver the best possible customer outcomes.
- Previous experience within customer service, financial services, automotive finance or a regulated environment.
- Excellent communication skills, both verbal and written.
- Strong relationship‑building and customer engagement skills.
- Confident handling objections and managing customer expectations.
- Highly organised with excellent attention to detail.
- Able to prioritise workload effectively and work to deadlines.
- Self‑motivated with a proactive approach to problem‑solving.
- Comfortable working towards targets and performance measures.
- Strong team player with a positive and professional attitude.
- Good working knowledge of Microsoft Office applications, including Excel and Word.
- Salary of £29k + great benefits per annum.
- Opportunity to join the finance division of a leading banking group.
- Supportive team environment.
- Comprehensive training and development.
- Career progression opportunities.
- Company benefits package.
- Modern working environment.
- Stable, long‑term career opportunity within a customer‑focused business.
End Of Contracts Specialist in Slough employer: RD Financial Recruitment Limited
At RD Financial Recruitment Limited, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises employee well-being and professional growth. Located in Wokingham, our firm offers competitive salaries, flexible working arrangements, and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in the personal tax sector.
Contact Details:
RD Financial Recruitment Limited Recruitment Team
