At a Glance
- Tasks: Lead customer loyalty campaigns and drive retention strategies.
- Company: Dynamic company in Slough focused on customer engagement.
- Benefits: £36k salary, £2.6k car allowance, full-time role with autonomy.
- Other info: Collaborative environment with opportunities for continuous improvement.
- Why this job: Make a real impact on customer loyalty and business growth.
- Qualifications: Experience in leading teams and delivering customer retention campaigns.
The predicted salary is between 36000 - 36000 £ per year.
Customer Loyalty Team Leader | Slough | Full-Time | Permanent | £36k + £2.6k car allowance
Drive customer loyalty. Lead high-impact campaigns. Make a measurable commercial impact.
Are you a commercially minded marketing or customer engagement professional who enjoys combining strategy with hands‑on delivery? Do you have experience leading people, managing customer campaigns and using data to drive business growth?
They are looking for a Customer Loyalty Team Leader to take ownership of customer retention and end‑of‑contract engagement strategies. This is an opportunity to lead a small, agile team, influence customer marketing activity and play a key role in increasing customer renewals through targeted, data‑led campaigns. If you thrive in a fast‑paced environment where your ideas can make a genuine difference, we’d love to hear from you.
The Role
Reporting into senior management, you will lead the delivery of customer retention campaigns, ensuring customers receive the right communication at the right time across multiple channels including email, SMS and telephone.
You’ll oversee campaign planning, CRM data management, reporting and team performance, while working closely with internal stakeholders to deliver engaging, brand‑aligned customer journeys that maximise renewals and customer loyalty.
This is a varied role that combines leadership, marketing, CRM management, data analysis and continuous improvement.
Key Responsibilities
- Lead, coach and develop a high‑performing customer loyalty team.
- Plan and deliver targeted customer retention campaigns across multiple communication channels.
- Drive customer renewal activity through effective lifecycle marketing.
- Work closely with internal brand and marketing teams to ensure all communications align with brand guidelines.
- Manage customer databases, segmentation and CRM activity.
- Maintain GDPR compliance across all customer data and marketing communications.
- Analyse campaign performance and produce meaningful management reports and ROI analysis.
- Identify opportunities to improve customer journeys, processes and campaign effectiveness.
- Build strong relationships with key internal and external stakeholders.
- Support continuous improvement initiatives across the department.
About You
You will ideally have:
- Previous experience leading or supervising a customer engagement, CRM or marketing team.
- Experience delivering customer lifecycle, loyalty or retention campaigns.
- Strong CRM, database management and customer segmentation experience.
- Experience using marketing automation and reporting tools.
- Excellent written communication and copywriting skills.
- A commercial mindset with the ability to translate campaign activity into measurable business results.
- Strong organisational skills and excellent attention to detail.
- The confidence to build relationships across multiple departments.
- The ability to thrive in a busy, fast‑moving environment.
Experience within automotive, financial services, insurance, fintech or other customer‑focused industries would be advantageous, although candidates from other sectors with relevant experience are encouraged to apply.
The Offer
- £36k salary
- £2.6k car allowance
- Full‑time permanent position
- Based in Slough
- Opportunity to lead an established function with genuine autonomy
- Collaborative and supportive working environment
- Excellent opportunity to influence customer strategy and business growth
If you’re looking for a role where you can combine leadership, customer marketing and commercial thinking while making a real impact, we’d love to hear from you.
Apply today or contact RD Financial Recruitment for a confidential discussion.
Customer Loyalty Team Leader in Slough employer: RD Financial Recruitment Limited
At RD Financial Recruitment Limited, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises employee well-being and professional growth. Located in Wokingham, our firm offers competitive salaries, flexible working arrangements, and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in the personal tax sector.
Contact Details:
RD Financial Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Loyalty Team Leader in Slough
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We think you need these skills to ace Customer Loyalty Team Leader in Slough
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