Customer Loyalty Agent in Slough

Help customers stay with a brand they trust while building lasting relationships. Are you a confident communicator who enjoys speaking with customers and finding the right solution? Do you thrive in a target-driven environment where your ability to build rapport and deliver great customer experiences makes a real difference?

This is an excellent opportunity to join a busy customer loyalty team, helping customers approaching the end of their finance agreements understand their options and supporting them through the renewal process.

The Role

• Proactively contact customers nearing the end of their finance agreements through telephone, email and SMS campaigns.
• Build relationships, understand customer needs and encourage customer renewals while delivering an outstanding customer experience.
• Maintain accurate CRM records, ensure all customer communications meet regulatory requirements and provide valuable customer feedback to help improve future campaigns.

Key Responsibilities

• Contact customers approaching the end of their finance agreements via phone, email and SMS.
• Build rapport and guide customers through their available renewal options.
• Manage customer leads and maximise conversion opportunities.
• Accurately update CRM systems with customer interactions and preferences.
• Deliver excellent customer service while achieving individual and team targets.
• Gather customer feedback to support future campaign improvements.
• Ensure all communications comply with GDPR, FCA regulations and internal procedures.
• Work collaboratively with colleagues to achieve team objectives.

About You

You'll be a positive and customer-focused individual who enjoys building relationships and delivering excellent service. You'll be comfortable working towards targets and managing multiple customer conversations throughout the day.

You’ll ideally have:

• Previous experience in telesales, customer service, customer retention, account management or a contact centre environment.
• Excellent verbal and written communication skills.
• Experience working towards performance or sales targets.
• Good working knowledge of CRM systems and Microsoft Office.
• Strong attention to detail and accuracy when maintaining customer records.
• The confidence to overcome objections and provide solutions.
• A proactive attitude and the ability to work well within a team.

Experience within automotive finance, financial services, insurance or banking would be beneficial but is not essential.

The Offer

• £27k
• Rolling contract
• Hybrid working – 2 days working from home per week
• Based in Slough
• Supportive and collaborative team environment
• Opportunity to gain valuable experience within a well-established financial services business

If you're passionate about delivering excellent customer experiences and enjoy working in a fast-paced environment, we'd love to hear from you. Apply today or contact RD Financial Recruitment for a confidential discussion.