At a Glance
- Tasks: Kickstart your career in credit operations with hands-on experience across multiple departments.
- Company: Join a large organisation with a supportive team culture.
- Benefits: £25k salary, great benefits, and a 1-year fixed-term contract.
- Other info: Gain a 360-degree view of the business and contribute to service improvements.
- Why this job: Make a real impact on customer experiences while developing key skills.
- Qualifications: Recent graduate with a 2:1 degree; finance experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Credit Operations Graduate - £25k + great benefits Slough1 year FTC
The Role
Kickstart your career in credit operations with a 1-year fixed-term graduate role at a large organisation.
This rotational position provides a 360-degree view of the business, giving you experience across multiple departments and the full customer journey, from initial contract changes to complex financial resolutions.
You will play a key role in ensuring positive outcomes for customers, acting with integrity and putting their needs at the heart of everything you do.
Key Responsibilities
- Deliver good outcomes for retail customers, ensuring products and services provide fit-for-purpose value.
- Identify and support customers in vulnerable circumstances, adapting your approach to their needs.
- Manage customer and retailer issues through to resolution, removing friction points in the user journey.
- Execute in-life contract changes, including early settlements, maturities, refinancing, and refunds.
- Resolve customer and retailer inquiries with a focus on first-contact resolution.
- Liaise with internal teams and external partners to ensure data accuracy and timely payment allocations.
- Conduct professional outbound calls and manage correspondence to maintain strong relationships.
- Proactively manage work queues and escape potential backlogs to meet departmental KPIs.
- Contribute to business projects to identify and implement service improvements.
- Collaborate with colleagues across the business to maximise customer satisfaction.
About You
- Recent graduate with a
2:1 BA/BSc degree, ideally in Business , though other numerate disciplines are welcome.
- Previous experience in financeor consumer operations is desirable.
- Intermediate proficiency in Excel and Word; experience with workflow or process management tools is a plus.
- Strong communicator, resilient under pressure, and able to balance empathy with assertiveness.
- Analytical mindset with great attention to detail.
- Self-motivated, adaptable, and able to work independently in a fast-paced environment.
- Confident negotiator with strong objection-handling skills.
- The Offer
- 1-year fixed-term contract
- Hands-on exposure to credit operations, customer lifecycle management, and finance processes.
- Rotational experience across multiple departments for a full understanding of the business.
- Opportunity to develop key skills, contribute to process improvements, and work with a supportive team.
- #J-18808-Ljbffr
Credit Operations Support Graduate in Slough employer: RD Financial Recruitment Limited
At RD Financial Recruitment Limited, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises employee well-being and professional growth. Located in Wokingham, our firm offers competitive salaries, flexible working arrangements, and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in the personal tax sector.
Contact Details:
RD Financial Recruitment Limited Recruitment Team
