At a Glance
- Tasks: Kickstart your career in credit operations with hands-on experience across multiple departments.
- Company: Join a large organisation committed to excellence and development.
- Benefits: £25k salary, great benefits, and a supportive team environment.
- Other info: Dynamic role with opportunities for process improvements and career growth.
- Why this job: Make a real impact on customer satisfaction while developing key skills.
- Qualifications: Recent graduate with a 2:1 degree; finance experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Kickstart your career in credit operations with a 1-year fixed-term graduate role at a large organisation. This rotational position provides a 360-degree view of the business, giving you experience across multiple departments and the full customer journey, from initial contract changes to complex financial resolutions. You will play a key role in ensuring positive outcomes for customers, acting with integrity and putting their needs at the heart of everything you do.
Key Responsibilities
- Deliver good outcomes for retail customers, ensuring products and services provide fit-for-purpose value.
- Identify and support customers in vulnerable circumstances, adapting your approach to their needs.
- Manage customer and retailer issues through to resolution, removing friction points in the user journey.
- Execute in-life contract changes, including early settlements, maturities, refinancing, and refunds.
- Resolve customer and retailer inquiries with a focus on first-contact resolution.
- Liaise with internal teams and external partners to ensure data accuracy and timely payment allocations.
- Conduct professional outbound calls and manage correspondence to maintain strong relationships.
- Proactively manage work queues and escalate potential backlogs to meet departmental KPIs.
- Contribute to business projects to identify and implement service improvements.
- Collaborate with colleagues across the business to maximise customer satisfaction.
About You
- Recent graduate with a 2:1 BA/BSc degree, ideally in Business, though other numerate disciplines are welcome.
- Previous experience in finance or consumer operations is desirable.
- Intermediate proficiency in Excel and Word; experience with workflow or process management tools is a plus.
- Strong communicator, resilient under pressure, and able to balance empathy with assertiveness.
- Analytical mindset with great attention to detail.
- Self-motivated, adaptable, and able to work independently in a fast-paced environment.
- Confident negotiator with strong objection-handling skills.
The Offer
- 1-year fixed-term contract.
- Hands-on exposure to credit operations, customer lifecycle management, and finance processes.
- Rotational experience across multiple departments for a full understanding of the business.
- Opportunity to develop key skills, contribute to process improvements, and work with a supportive team.
If you are ready to launch your career in credit operations and gain practical experience in a dynamic, customer-focused environment, we want to hear from you. Apply today and join a large organisation committed to excellence and development in credit operations.
Credit Operations Support Graduate in Slough employer: RD Financial Recruitment Careers
Join a dynamic and innovative accountancy practice that prioritises its people, offering a part-time Senior Accountant role with flexible hybrid working arrangements. Here, you'll find a supportive work culture that encourages professional growth and values your contributions, all while enjoying the autonomy to manage your client portfolio and engage in meaningful work. With a commitment to employee development and a focus on work-life balance, this firm is an excellent employer for those seeking a rewarding career in accounting.
Contact Details:
RD Financial Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Operations Support Graduate in Slough
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like RD Financial Recruitment Careers.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like RD Financial Recruitment Careers might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Credit Operations Support Graduate in Slough
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at RD Financial Recruitment Careers will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at RD Financial Recruitment Careers. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give RD Financial Recruitment Careers confidence in your short-term commitment to the role.
How to prepare for a job interview at RD Financial Recruitment Careers
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with RD Financial Recruitment Careers.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure RD Financial Recruitment Careers that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
