The Company
An established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career.
The Role
Join the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.
Key responsibilities:
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Manage written and verbal complaints within FCA timeframes
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Handle third-party queries and SARs
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Maintain accurate case records
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Liaise with internal teams and external partners
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Own each case from start to resolution
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Meet personal and team KPIs
About You
You’re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.
Requirements:
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2+ years in complaints handling (financial services)
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Automotive finance experience (essential)
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Strong knowledge of FCA/FOS/GDPR rules
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Excellent written and verbal skills
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Strong attention to detail and case management experience
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Proficient in MS Word and Excel
What’s on Offer
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Competitive salary + bonus
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Pension, healthcare, and benefits
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Career development support
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Friendly, inclusive team culture
Apply now to join a trusted business where your work makes a real difference.
Complaints Specialist in Slough employer: RD Financial Recruitment Careers
Join a dynamic and innovative accountancy practice that prioritises its people, offering a part-time Senior Accountant role with flexible hybrid working arrangements. Here, you'll find a supportive work culture that encourages professional growth and values your contributions, all while enjoying the autonomy to manage your client portfolio and engage in meaningful work. With a commitment to employee development and a focus on work-life balance, this firm is an excellent employer for those seeking a rewarding career in accounting.
Contact Details:
RD Financial Recruitment Careers Recruitment Team
