At a Glance
- Tasks: Manage customer complaints and ensure compliance with regulations while delivering fair resolutions.
- Company: Established automotive finance provider known for excellent customer service.
- Benefits: Supportive team environment and opportunities for career growth.
- Other info: Join a values-led culture with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by helping customers and resolving their issues effectively.
- Qualifications: 2+ years in complaints handling, especially in financial services.
The predicted salary is between 29700 - 36300 £ per year.
The Company An established and growing automotive finance provider, known for excellent customer service and long-term client relationships.
A values-led culture and a supportive team environment make this a great place to build your career.
The Role Join the Credit Operations team as a Complaints Specialist , managing regulated complaints and complex enquiries.
You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.
Key responsibilities: Manage written and verbal complaints within FCA timeframes Handle third-party queries and SARs Maintain accurate case records Liaise with internal teams and external partners Own each case from start to resolution Meet personal and team KPIs About You You’re experienced, empathetic, and confident handling complaints in a regulated setting.
A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.
Requirements: 2+ years in complaints handling (financial services) Automotive finance experience (essential) Strong knowledge of FCA/FOS/GDPR rules
Complaints Specialist employer: RD Financial Recruitment Careers
Join a dynamic and innovative accountancy practice that prioritises its people, offering a part-time Senior Accountant role with flexible hybrid working arrangements. Here, you'll find a supportive work culture that encourages professional growth and values your contributions, all while enjoying the autonomy to manage your client portfolio and engage in meaningful work. With a commitment to employee development and a focus on work-life balance, this firm is an excellent employer for those seeking a rewarding career in accounting.
Contact Details:
RD Financial Recruitment Careers Recruitment Team
