Title: Retail Team Leader, RCUK Retail Team
Location: RCUK, 49 Leicester Rd, Salford Manchester, M7 4AS
Contractual Status: Full Time
Probationary Period: 6 months
About Rose Communications Group:
Rose Communications Group is an Ofcom registered and expanding telecoms company. We have two brands under the RCG umbrella; Alfonica is our business division and RCUK is our consumer division. RCUK was established in 1999 as a phone and device rental business. Today we’re a dynamic company offering bespoke communication solutions for both businesses and consumers, with a B2B team who travel across the UK to clients and three retail branches in London and Manchester.
As a Retail Team Leader, you will be responsible for all retail sales activities from the time a client enters the branch to closing the sale, as well as customer mobile support throughout the contract term. The successful candidate will be able to elevate company standards and provide excellent customer service. You will work closely with RCUK’s Head of Retail and Head of Product to ensure all retail staff across the branche are trained on product specifications and confident in their selling capabilities for these products to the end user.
Overview of Key Responsibilities, Tasks and Activities:
- Engage with customers to understand their requirements and recommend suitable products and services.
- Provide accurate product information and advice in-store, via email, and over the phone.
- Support customers in making informed purchase decisions by building trust, offering suggestions, and promoting relevant cross‑sell and upsell opportunities.
- Maintain up‑to‑date knowledge of all products, services, and promotional offerings.
- Monitor and manage stock levels to ensure product availability.
- Ensure the branch is consistently well‑presented, organised, and compliant with security standards.
- Deliver exceptional customer service at all times, acting as a role model for the wider team.
- Proactively identify opportunities to increase sales while maintaining a customer‑first approach.
- Handle customers’ devices with the highest levels of confidentiality and data security, particularly during data transfers.
- Support the overall performance of the team by assisting with training, coaching, and daily task coordination.
Required Skills and Abilities:
- Proven experience in a Retail Team Leader/Supervisor
- Strong leadership qualities with the ability to inspire, motivate, and support a team.
- Excellent organisational skills with the ability to plan, prioritise, and delegate tasks effectively.
- Customer-focused mindset with a passion for delivering high‑quality service.
- Ability to multitask and remain calm under pressure in a fast‑paced retail environment.
- High level of integrity with the ability to maintain confidentiality at all times.
- Strong communication and interpersonal skills, with the ability to engage customers and collaborate with colleagues.
- Genuine interest in technology and telecommunications products.
Skills & Qualifications:
- Excellent IT Skills, specifically Microsoft Word, Excel
- Excellent written and verbal communication skills are essential
- Additional training in retail management or customer service is advantageous (but not essential).
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