At a Glance
- Tasks: Lead operations across four retail branches and ensure top-notch customer service.
- Company: Join Rose Communications Group, a dynamic telecoms company with growth opportunities.
- Benefits: Competitive salary, annual bonuses, healthcare plans, and employee discounts.
- Other info: Enjoy a collaborative environment with opportunities for personal and professional development.
- Why this job: Be a key player in driving business growth and enhancing customer experiences.
- Qualifications: Experience in retail leadership and strong people management skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: 92-94 Stamford Hill, London N16 6XS
Contract Type: Full-time, Permanent, Probation: 6 months
Base Salary: Competitive salary plus Annual KPIs
Bonus: Up to 25% annual KPI-based bonus
Total Package: Competitive with strong performance incentives
About Rose Communications Group: Rose Communications Group is an Ofcom registered and expanding telecoms company. We have two brands under the RCG umbrella; Alfonica is our business division and RCUK is our consumer division. RCUK was established in 1999 as a phone and device rental business. Today we’re a dynamic company offering bespoke communication solutions for both businesses and consumers, with a B2B team who travel across the UK to clients and three retail branches in London and Manchester.
About the Role:
- Oversee the day-to-day operations of four retail branches.
- Ensure consistent, professional, customer-focused service across all sites.
- Lead and support Branch Managers to maintain high operational standards.
- Drive staff performance and development across the region.
- Act as the operational lead, enabling the Head of Retail to focus on strategy and growth.
Key Responsibilities:
- Operational Leadership: Take full responsibility for day-to-day operations across all retail sites. Ensure all stores operate to consistent standards of efficiency, presentation, and professionalism. Identify operational challenges and implement timely, practical solutions. Conduct regular store visits to assess performance, customer experience, and operational standards.
- Branch Manager Leadership: Line-manage and develop Branch Managers, ensuring strong leadership at every location. Set clear expectations and promote accountability across the management team. Act as the primary escalation point for operational or staffing issues.
- Staffing & Workforce Planning: Oversee staffing levels across all branches to ensure adequate coverage. Ensure Branch Managers produce effective rotas and manage holiday/sickness planning. Work collaboratively to maintain a motivated, reliable, and stable workforce.
- Training & Development: Ensure all retail staff receive consistent training on products, pricing, systems, and customer service standards. Lead structured onboarding for new hires. Identify and address training gaps across branches. Support the development of high-potential individuals and encourage internal progression.
- Customer Experience: Own the overall customer experience across the retail estate. Promote high service standards and ensure consistency between stores. Support the resolution of complex customer complaints and issues. Identify ways to improve the retail experience and customer journey.
- Product Rollout & New Initiatives: Work with the Head of Retail and Head of Product to introduce new offerings into stores. Ensure teams are operationally ready and fully trained on new initiatives. Oversee smooth and timely rollout across all locations.
- Communication & Reporting: Act as the key operational link between retail teams and senior leadership. Provide regular reporting on operational performance, staffing updates, customer insights, and improvement opportunities. Ensure strong communication flows across all levels of the retail organisation.
Skills & Experience Required:
- Proven experience in retail/telecoms leadership or multi-site management.
- Strong track record in people management and team development.
- Experience managing managers or team leaders.
- Confident overseeing staffing structures, rotas, and day-to-day operations.
- Highly organised, with strong problem-solving abilities.
- Comfortable having difficult conversations and resolving operational challenges.
- Able to balance hands-on store support with strategic leadership.
Personal Attributes:
- Credible leader with strong presence and the ability to earn trust and respect.
- Calm, practical, and solutions-focused.
- Highly organised, reliable, and detail-oriented.
- Strong communicator capable of influencing and guiding multiple teams.
- Enjoys building structure, improving systems, and optimising operational performance.
What We Offer:
- Competitive salary plus Annual KPIs.
- Opportunity to play a key role in driving business growth.
- A collaborative and dynamic working environment.
Employee Benefit schemes:
- Healthcare plans.
- Discounted Hardware, Mobile and Broadband.
- Income Protection.
- Life Assurance.
- Holiday Advantage Schemes.
- And many more!
If you are interested in joining our team, please email your CV to with the subject: Retail Regional Operations Manager.
Retail Regional Operations Manager RCUK in London employer: RCUK Offers Great Deals
Rose Communications Group is an exceptional employer located in London, offering a vibrant and collaborative work culture that fosters innovation and growth. As an Operations Analyst, you will have the opportunity to play a pivotal role in enhancing business efficiency while enjoying competitive salaries, comprehensive healthcare plans, and various employee benefits. The company prioritises employee development and provides a dynamic environment where your contributions directly impact the success of the organisation.
