At a Glance
- Tasks: Support the billing team with administrative duties and ensure smooth customer billing processes.
- Company: Join RCUK, an expanding telecoms company with a commitment to customer service.
- Benefits: Competitive salary, healthcare plans, and employee benefit schemes.
- Other info: Flexible working environment with opportunities for career development.
- Why this job: Be part of a dynamic team driving business growth in the telecoms industry.
- Qualifications: Attention to detail, strong communication skills, and proficiency in IT.
The predicted salary is between 30000 - 40000 £ per year.
Location: RCUK, 92-94 Stamford Hill, London N16 6XS
Hours: Monday – Friday: 9:30 AM – 6:00 PM
Company Description: RCUK, part of the Rose Communications Group, is an Ofcom registered and expanding telecoms company. With four retail branches in the UK, we are committed to servicing our customers’ UK and international travel needs. RCUK has trade agreements with all the major UK networks and carriers across a full range of products and services.
Responsibilities:
- Administrative duties to support the RCUK Billing Team
- General office administrative duties
- Ensuring a smooth billing process for new RCUK customers and connections
- Communications via phone calls, email, and post
- Entering customer information in our databases
- Providing professional customer service for all billing queries
- Supporting the billing and mobile or telecoms processes
- Assisting with parcels, packaging, and shipping
- Escalating queries and concerns when necessary
- Ensuring all procedures are compliant
- Completing various ad hoc projects and tasks as assigned
- Assist with customer payments and account balances
Required Skills and Abilities:
- High attention to detail
- Ability to work under pressure
- Confident and professional verbal and written communication
- Good telephone manner
- Flexible attitude and a good team player
- Ability to multitask and prioritise workload
- Strong organisational and planning skills
- Ability to maintain confidentiality
Skills and Qualifications:
- Excellent IT skills, specifically Microsoft Excel, Outlook and Word
- Proficiency in English grammar, as well as strong written and verbal skills
What We Offer:
- Competitive salary with annual KPIs
- Opportunity to play a key role in driving business growth
- A collaborative and dynamic working environment
- Employee Benefit schemes
- Healthcare plans
- Discounted Hardware, Mobile and Broadband
- Income Protection
- Life Assurance
- Holiday Advantage Schemes
- And many more!
Billing Administrator – Permanent Rose Communications Group employer: RCUK Offers Great Deals
RCUK, part of the Rose Communications Group, is an excellent employer that fosters a collaborative and dynamic work environment in the heart of London. With a commitment to employee growth, we offer competitive salaries, comprehensive healthcare plans, and various benefit schemes, ensuring our team members feel valued and supported. Join us to be part of a thriving telecoms company where your contributions directly impact business growth and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Administrator – Permanent Rose Communications Group
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RCUK Offers Great Deals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RCUK Offers Great Deals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billing Administrator – Permanent Rose Communications Group
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RCUK Offers Great Deals:Your cover letter is your chance to shine! Tell us why you want to work at RCUK Offers Great Deals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RCUK Offers Great Deals!
How to prepare for a job interview at RCUK Offers Great Deals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
