At a Glance
- Tasks: Coordinate and deliver membership processes that enhance member experience.
- Company: Join the Royal College of Speech and Language Therapists, a leader in supporting communication needs.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Be part of a diverse team committed to equity and professional development.
- Why this job: Make a real difference in the lives of speech and language therapists and their clients.
- Qualifications: Experience in membership administration and strong organisational skills required.
The predicted salary is between 39587 - 44358 € per year.
The Royal College of Speech and Language Therapists (RCSLT) are seeking a Membership Officer to coordinate and deliver high volume operational processes that directly impact the member experience.
Who we are
The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 65 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff. Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.
The role
The Membership Officer is responsible for delivering accurate and timely membership administration and high-quality support across the member lifecycle. The postholder ensures the consistent processing of membership applications, payments, renewals and data quality, working to established standards and procedures. Responsibilities include:
- Processing payments
- Resolving routine and moderately complex membership or payment queries
- Supporting reconciliation work with Finance
- Assisting with the operational delivery of the annual renewals cycle
- Contributing to continuous improvement by investigating non-routine issues, identifying recurring trends or data anomalies and recommending process or system enhancements
- Supporting reporting and operational planning through the production and analysis of regular and ad-hoc reports
What we are looking for
The ideal candidate will have experience in membership or customer administration within a high-volume processing environment, with working knowledge of CRM systems such as Salesforce, Direct Debit processes and online payment systems. They will demonstrate strong attention to detail, excellent organisational and communication skills, and the ability to manage a varied workload while meeting deadlines with minimal supervision. Experience handling member enquiries, maintaining accurate data records, resolving routine and moderately complex issues, and identifying data anomalies is essential, alongside an understanding of data-protection requirements and common membership-related queries. The role requires a proactive, calm and solutions-focused individual who can investigate issues, interpret information and apply appropriate resolutions within established guidelines. The successful candidate will work collaboratively across teams, contribute to continuous service improvement and maintain high professional standards while supporting equality, diversity and the charitable aims and objectives of the Royal College of Speech and Language Therapists.
What we can offer you
- A competitive starting salary
- Generous annual leave entitlement
- Excellent staff training and development opportunities
- Supportive and flexible working environment including hybrid working arrangements
- Generous pension scheme
- Life insurance cover
- Season ticket loan scheme
- Eye care voucher scheme
- Family friendly employer including enhanced maternity and paternity leave
- Cycle to work scheme
- Access to an Employee Assistance Programme and more!
How to apply
Closing date for applications: End of day, Friday 29 May 2026. Our interview process will be in person in our London Bridge Office the week commencing 15 June 2026. There will be a task that will be needed to be completed as part of the interview process. Your application should consist of:
- A full CV including the names and addresses of two referees (at least one should be from your current/most recent employer). Referees will not be approached until the final stages and not without your consent.
- A cover letter of no more than 2 sides of A4 detailing why you are interested in joining RCSLT as the Membership Officer and how your skills and experience meet the essential criteria of the role.
- Completed applications should be submitted through our recruitment portal, Personio. Note: The successful candidate must have the right to work in the UK.
Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Clare Crego-Molloy (clare.crego-molloy@rcslt.org).
Our Commitment to Equity, Diversity, and Belonging (EDB)
We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process. The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.
Membership Officer in London employer: RCSLT
The Royal College of Speech and Language Therapists (RCSLT) is an exceptional employer, offering a supportive and flexible working environment that includes hybrid working arrangements. With a commitment to employee growth through generous training opportunities and a focus on equity, diversity, and belonging, RCSLT fosters a culture where every team member can thrive while making a meaningful impact on the lives of those with communication needs.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer in London
✨Tip Number 1
Get to know the RCSLT inside out! Familiarise yourself with their mission and values, especially how they support speech and language therapists. This will help you connect your experience to their goals during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for the interview by rehearsing answers to common questions related to membership administration and customer service. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've resolved complex issues or improved processes in previous roles. This will demonstrate your proactive approach, which is key for the Membership Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RCSLT team and contributing to their mission.
We think you need these skills to ace Membership Officer in London
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to express why you're excited about the Membership Officer role and how your skills align with what we're looking for. Keep it concise, ideally no more than two sides of A4, and let your personality come through.
Tailor Your CV:Don't just send a generic CV! Tailor it to highlight your experience in membership or customer administration, especially in high-volume environments. We want to see how your background fits with our mission and the specific requirements of the role.
Showcase Your Attention to Detail:As a Membership Officer, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you can handle the accuracy required in processing membership applications and data.
Apply Through Our Website:Remember to submit your application through our recruitment portal, Personio. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at RCSLT
✨Know Your Stuff
Before the interview, make sure you thoroughly read the job description and understand the key responsibilities of a Membership Officer. Familiarise yourself with the RCSLT's mission and values, as this will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in membership or customer administration. Highlight your familiarity with CRM systems like Salesforce and any relevant processes you've managed, such as payment processing or data quality assurance.
✨Be Ready for the Task
Since there’s a task involved in the interview process, practice similar tasks beforehand. This could involve processing a mock membership application or resolving a hypothetical member query. Being prepared will show your problem-solving skills and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the team. This shows your genuine interest in the position and helps you gauge if the RCSLT is the right fit for you. Think about asking how they measure success in the Membership Officer role.
