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- Tasks: Lead and develop membership functions, ensuring exceptional member experiences.
- Company: Join the Royal College of Speech and Language Therapists, a leader in supporting therapists across the UK.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a real impact on the lives of speech and language therapists and their communities.
- Qualifications: Experience in membership management and strong leadership skills required.
The predicted salary is between 54887 - 59656 ÂŁ per year.
Salary: You will receive ÂŁ59,656 per annum (London based salary) or ÂŁ54,887 per annum (non-London based salary) + excellent benefits.
Hours: Full time, 35 hours per week.
Location: Remote or London based (must be able to attend the London office at least twice per month if remote working).
Contract type: Permanent.
The Royal College of Speech and Language Therapists (RCSLT) are seeking a Head of Membership to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys.
Who we are: The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 65 staff predominantly based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff. Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.
The role: The Membership Team delivers an indispensable, personalised and insight‑driven experience. Our vision is for every therapist to feel supported, connected and valued through exceptional service. We empower members at all stages of their careers by linking them to the right resources and communities and supporting them through key transitions. We own and lead the Member Value Proposition (MVP) to ensure members feel they receive strong value for money, protecting the organisation’s core income stream. Reporting to Director of Membership and Communications, the post holder has delegated authority for operational membership decision‑making, acting as the organisational steward of the Member Value Proposition and representing member needs across the organisation. The post holder is to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys. The role is also responsible for implementing a clear, insight‑informed membership plan that supports retention, value for money and the effective delivery of the organisation’s core membership fee income stream, ensuring high‑quality experiences and strong cross‑organisational alignment.
What we are looking for: We are looking for a strategic and collaborative Head of Membership who can lead and evolve our membership and engagement function. The successful candidate will bring a strong understanding of membership lifecycle management, value proposition development and insight-led decision-making, with the ability to translate data into clear priorities and improved member experiences. They will have proven experience leading teams and managing people in a fast-paced, changing environment and working cross-functionally to achieve organisational goals. Confidence in using and championing CRM systems as a core organisational asset is essential, alongside a solid understanding of data protection and GDPR. The ideal candidate will be an effective communicator and influencer, able to present recommendations to senior leadership and build strong stakeholder relationships. They will be skilled in driving digital adoption, supporting teams through change and embedding continuous improvement approaches. A calm, structured and solutions-focused mindset is key, as is a commitment to a member-centred approach and high-quality service delivery, including oversight of complaints processes.
What we can offer you: A competitive starting salary, generous annual leave entitlement, excellent staff training and development opportunities, supportive and flexible working environment including hybrid working arrangements, generous pension scheme, life insurance cover, season ticket loan scheme, eye care voucher scheme, family friendly employer including enhanced maternity and paternity leave, cycle to work scheme, access to an Employee Assistance Programme and more!
How to apply: Application closing date: 9am Tuesday 26 May 2026. Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role. Interview: Our interview process will be in person in our London Bridge Office the week commencing Monday 8 June 2026. There will be a task that will be needed to be completed as part of the interview process. Your application should consist of:
- A full CV including the names and addresses of two referees (at least one should be from your current/most recent employer). Referees will not be approached until the final stages and not without your consent.
- A cover letter of no more than 2 sides of A4 detailing why you are interested in joining RCSLT as the Head of Membership and how your skills and experience meet the essential criteria of the role. (Please note that for your application to be considered you need to submit both your CV and cover letter).
- Completed applications should be submitted through our recruitment portal, Personio. Note: The successful candidate must have the right to work in the UK. Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Lorna Lewis (lorna.lewis@rcslt.org).
Our Commitment to Equity, Diversity, and Belonging (EDB): Our recruitment principles: We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process. Our commitment to Equity, Diversity, and Belonging (EDB): The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.
About us: The Royal College of Speech and Language Therapists (RCSLT) is the professional body for speech and language therapists (SLTs) across the UK. The RCSLT support SLTs by providing leadership, setting professional standards, facilitating research, promoting better education, and training. The RCSLT team consists of 70 staff members who offer support to over 24,000 members. Colleagues are predominantly based in the London office and others in Belfast, Edinburgh, and Cardiff offices.
Head of Membership in London employer: RCSLT
Contact Detail:
RCSLT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership in London
✨Tip Number 1
Network like a pro! Reach out to current or former members of the RCSLT on LinkedIn. Ask them about their experiences and insights into the organisation. This can give you a leg up in understanding the culture and expectations.
✨Tip Number 2
Prepare for that interview task! Since there's a task involved, think about how you can showcase your strategic thinking and member-centric approach. Practise presenting your ideas clearly and confidently.
✨Tip Number 3
Show off your CRM skills! Be ready to discuss how you've used CRM systems in the past to enhance member experiences. Highlight any data-driven decisions you've made that improved engagement or retention.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure your CV and cover letter are tailored to the role, showcasing your relevant experience and passion for membership management.
We think you need these skills to ace Head of Membership in London
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to express why you're excited about the Head of Membership role and how your skills align with what we're looking for. Keep it concise, but let your personality come through!
Tailor Your CV: Don't just send a generic CV! Tailor it to highlight your experience in membership lifecycle management and team leadership. We want to see how your background makes you the perfect fit for our mission at RCSLT.
Showcase Your Data Skills: Since we value insight-led decision-making, be sure to include examples of how you've used data to improve member experiences in your application. This will show us that you understand the importance of data in driving our membership function.
Apply Through Our Website: Make sure to submit your application through our recruitment portal, Personio. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RCSLT
✨Know Your Membership Inside Out
Before the interview, dive deep into the RCSLT's membership function. Understand their Member Value Proposition and how it impacts members' experiences. This knowledge will help you demonstrate your strategic thinking and show that you're genuinely interested in enhancing member engagement.
✨Prepare for Insight-Driven Discussions
Since the role requires insight-led decision-making, be ready to discuss how you've used data to improve member experiences in the past. Bring examples of how you've translated data into actionable strategies, as this will highlight your analytical skills and ability to drive change.
✨Showcase Your Leadership Style
As a Head of Membership, you'll need to lead teams effectively. Prepare to share your leadership philosophy and provide examples of how you've successfully managed teams in fast-paced environments. Highlight your collaborative approach and how you empower others to achieve organisational goals.
✨Communicate with Confidence
Effective communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your vision for the membership function. Be prepared to present recommendations and engage in discussions with senior leadership, showcasing your influencing skills.