RCP Parking is one of the UK’s leading family run car park operators, with over 30 years of experience and a reputation built on quality, efficiency and customer focus. Our ethos is simple: every car park is a valuable asset, and every team member plays a key role in our success.
At RCP, we set the BAAR, and we set it high: Bold, Agile, Authentic, and Respectful. These values guide everything we do and shape the way our teams collaborate, innovate, and deliver exceptional results.
We are looking for an Accounts & Insights Administrator to provide effective administrative support across our Accounts & Insights function, helping to maintain accurate account information, reporting and actions while supporting positive relationships with our clients and partners.
Reporting to the Senior Insights Manager, you will support account management activities, maintain accurate records and reporting, follow up on actions and queries, and provide day-to-day administrative support to help the wider team deliver a consistent and professional service. The role plays an important part in ensuring our account and performance information is accurate, timely and effectively managed.
This is an exciting opportunity for someone who is organised, detail-focused and confident working with information and people, and who is looking to develop their skills and knowledge within a growing Accounts & Insights function, with opportunities to take on increased responsibility over time.
About the Job:
Location:
Remote, with travel to Company-assigned sites as required. 37.5 hours per week, Monday-Friday.
What you will be doing for us:
- Support the Accounts & Insights team in maintaining positive relationships with clients, landlords and partners, acting as a first point of contact for routine queries and escalating issues where appropriate.
- Assist with account management and client reviews, including preparing reports, gathering information, updating records and tracking actions and deadlines.
- Maintain accurate account, client and site information, ensuring communications, key contacts, actions and commercial information are kept up to date.
- Support account onboarding and mobilisation, coordinating information and working with Commercial and Operations to ensure agreed requirements and actions are followed through.
- Assist with performance reporting and data analysis, gathering information from internal systems, monitoring KPIs, identifying discrepancies or trends, and highlighting areas requiring attention.
- Support the preparation of client-facing reports, presentations and account management tools, ensuring information is accurate, clear and professionally presented.
- Contribute to continuous improvement projects, identifying opportunities to improve processes, reporting and the client experience, and supporting the implementation of new ways of working.
What we are looking for:
- Strong communication, organisation and time management skills, with the ability to manage multiple priorities, meet deadlines and follow through on actions.
- Excellent attention to detail, particularly when maintaining records, handling information and preparing reports.
- Confident using Microsoft Excel, with the ability to work with spreadsheets and data accurately and learn new systems and processes quickly.
- A customer-focused and professional approach, with the ability to build positive relationships with clients, partners and colleagues.
- A proactive and collaborative approach, with the confidence to identify issues, ask questions, solve problems and elevate matters when needed.
- A genuine willingness to learn and develop, with an interest in account management, commercial operations, business performance and continuous improvement.
Desirable: Previous experience in account management, customer service, administration or coordination, particularly where you have worked with clients, customers or external stakeholders. Experience working within a multi-site business, particularly in transport, property, facilities or another service-based environment, would be beneficial. Experience using CRM, reporting or database systems.
Other requirements: Full UK driving licence and willingness to travel to RCP sites and client meetings as required.
What you will receive:
- Competitive salary of £25,000 upwards, based on experience
- 25 days holiday, plus usual statutory and bank holidays
- Additional day off for your birthday each year
- Top Tier Package with Perkbox, our Reward, and Recognition Platform
- Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life
- Life assurance cover scheme with Canada Life (£25,000 payable benefit)
- Group Pension scheme (5% employer / 3% employee)
- Free parking with RCP across the UK
- Great Places to Work Certified (2024/2025,2025/2026,2026/2027)
- Living Wage Foundation Member
We are committed to recruiting individuals on merits of suitability for each role, on the basis of qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.
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Accounts & Insights Administrator in Norwich employer: RCP Parking Ltd
RCP Parking Ltd is an excellent employer located in Norwich, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Customer Resolution & Compliance Specialist, you will benefit from competitive pay, holiday entitlement, and access to wellbeing programs, all while working in a dynamic environment that values attention to detail and compliance.
