Company Description
RCM Products Ltd, founded in 1948 as Richard Crittal Marine, has grown into one of the UK’s leading suppliers of air distribution equipment. The company is known for delivering high-quality products supported by strong customer care and technical expertise. From its modern manufacturing facility in Kempston, Bedfordshire, RCM provides a comprehensive range of bespoke air distribution solutions alongside a proven standard product range. Team members benefit from working in an established, engineering-focused environment with a long-standing reputation in the ventilation and air distribution sector.
Role Description
This is a full-time, on-site Internal Sales Engineer role based in St Albans. The Internal Sales Engineer will handle incoming customer enquiries, prepare accurate and timely quotations, and provide technical support on air distribution products. Day-to-day responsibilities include interpreting technical specifications and drawings, advising customers on suitable product selections, and collaborating with the external sales team to follow up on opportunities. The role also involves maintaining customer records, updating the CRM system, and coordinating with manufacturing and logistics to ensure orders are processed efficiently. The successful candidate will contribute to a positive customer experience, support sales growth, and uphold RCM’s quality and service standards.
Qualifications
- Demonstrated Inside Sales and Sales experience, with the ability to manage enquiries and build long-term customer relationships.
- Strong Quotations and Sales Engineering skills, including interpreting technical documents and preparing cost-effective, accurate proposals.
- Technical Support capabilities, with the confidence to discuss product specifications, applications, and solutions with customers and colleagues.
- Background or education in engineering, mechanical engineering, or a related technical field (or equivalent practical experience).
- Competence in using CRM systems and standard office software to manage data, quotations, and communication.
- Clear and professional verbal and written communication skills, with strong attention to detail and numerical accuracy.
- Ability to work collaboratively in an office and manufacturing environment, prioritizing tasks and meeting deadlines.
- Experience in HVAC, ventilation, or air distribution products is advantageous but not mandatory.
#J-18808-Ljbffr
