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For Companies At a Glance
- Tasks: Be the go-to person for customers and help them with their automotive needs.
- Company: Join a dynamic team in the heart of North Wales' automotive industry.
- Benefits: Competitive salary, performance bonuses, and excellent training opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Combine your passion for cars with customer service and make a real difference.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 28000 - 35000 £ per year.
Do you have a passion for the automotive industry? We are looking for a versatile Aftersales Advisor to join our client’s team in Llandudno, North Wales. You will need to have excellent customer service and upselling skills along with a knowledge and understanding of automotive systems and components.
Responsibilities
- Act as the primary point of contact between customers and the service department
- Upsell relevant products and services (VHCs, service plans, and warranties) with integrity
- Maintain thorough product expertise and update your knowledge through manufacturer-led training, both in person and online
- Provide customers with progress updates on their vehicles
Qualifications
- Communication skills: handle a busy phone line and face-to-face queue with strong customer-facing experience
- Full UK driving licence and manageable commute to our client’s North Wales location (Llandudno)
- Upselling skills and experience
- Understanding of automotive systems and components and familiarity with manufacturer repair times and standards
Offer
- Competitive salary: 28K basic, performance-based OTE (35K)
- Excellent training
- Excellent benefits
Apply today to find out more about the role.
Aftersales Advisor employer: RCM Recruitment Ltd
Contact Detail:
RCM Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your upselling techniques! Think of ways to highlight your customer service skills and how you can apply them in the automotive industry. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Show Your Passion for Automotive: Make sure to highlight your love for the automotive industry in your application. We want to see that you’re not just looking for a job, but that you genuinely care about cars and customer service.
Demonstrate Your Customer Service Skills: Since you'll be the main point of contact for customers, it’s crucial to showcase your excellent customer service skills. Share examples from your past experiences where you’ve gone above and beyond to help customers.
Upselling Experience is Key: Don’t forget to mention any upselling experience you have! We’re looking for someone who can confidently recommend products and services, so share specific instances where you successfully upsold.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at RCM Recruitment Ltd
✨Know Your Automotive Stuff
Brush up on your knowledge of automotive systems and components. Be ready to discuss specific parts or services you might upsell, as this shows your passion for the industry and your ability to provide informed advice to customers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Whether it's resolving a complaint or upselling a product, having real-life scenarios will demonstrate your strong communication skills and customer-facing experience.
✨Practice Upselling Techniques
Think about how you would approach upselling products like service plans or warranties. Role-play with a friend or family member to refine your pitch and ensure you can do it with integrity, as this is crucial for the role.
✨Stay Updated and Engaged
Research the latest trends in the automotive industry and be prepared to discuss them. Showing that you're proactive about learning and staying informed will impress your interviewers and highlight your commitment to the role.