At a Glance
- Tasks: Provide essential admin support and respond to dealer enquiries with professionalism.
- Company: Join RCI FS Ltd, a part of the Renault Group, committed to inclusivity.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Diverse workplace with equal employment opportunities and a focus on personal development.
- Why this job: Be a key player in credit operations and make a real impact on service standards.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
The predicted salary is between 20700 - 25300 £ per year.
The Credit Operations Support Advisor will demonstrate strong problem-solving and excellent telephone skills, acting as a proactive and professional point of contact between MFS and the Dealer/Broker Network. The role provides essential administrative and operational support to Credit Analysts and Financial Crime Analysts, contributing to the efficient delivery of credit operations and service standards.
Responsibilities
- Respond to dealer enquiries promptly, professionally, and courteously, ensuring a high standard of service at all times.
- Provide administrative and operational support to Credit Analysts, including activities such as Appeals and Open Banking processes.
- Ensure all proposal copy requests are completed in line with agreed processes, procedures, and Service Quality Commitments.
- Maintain call quality standards in line with defined expectations and call monitoring requirements.
- Support the achievement of departmental Service Quality Commitments (SQCs) and Key Performance Indicators (KPIs), while consistently delivering high service standards.
- Work collaboratively across Credit Operations and the wider business to support colleagues and shared objectives.
- Ensure ongoing compliance with all relevant legislation, including the Consumer Credit Act, Money Laundering Regulations, Data Protection Act, and the FLA Code of Practice.
- Maintain up-to-date knowledge of RCI products, services, and processes.
- Actively support fraud prevention measures and protect the business from financial and reputational risk.
Knowledge and Skills
- Eye for detail & Good standard of numeracy.
- Excellent telephone manner and communication skills.
- Effective written / verbal communication skills.
- Team Player.
- Pro-active attitude.
- Computer literate.
- Problem solving.
Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.
Admin Support Advisor - FTC employer: RCI FS UK
RCI FS Ltd UK is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those seeking meaningful work in the financial services sector. With a strong commitment to service excellence and a collaborative work culture, employees are encouraged to develop their skills while contributing to the success of the team. Located in a dynamic environment, RCI offers unique opportunities for professional development and a supportive atmosphere that values diversity and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support Advisor - FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RCI FS UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RCI FS UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Admin Support Advisor - FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RCI FS UK.
How to prepare for a job interview at RCI FS UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RCI FS UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RCI FS UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
