RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.
All candidates should make sure to read the following job description and information carefully before applying.
Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.
Main duties will be;
- To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
- To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates. xgikmsk
- To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
- Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in
About You:
- Proven experience in a senior sales and marketing role within the care sector is essential
- Strong understanding of the private care market
- Exceptional leadership, communication, and relationship-building skills
- Strategic thinker with a results-driven mindset
- Willingness to travel across the specified regions
Why Join Us?
* Work with a supportive and forward-thinking team...
Customer Relations Manager in Bedford employer: RCH Care Homes
Manton Heights Abi unit is an exceptional employer that prioritises compassionate care and employee well-being. Our supportive work culture fosters collaboration within a dedicated multidisciplinary team, offering ample opportunities for professional growth and development. Located in a nurturing environment, we empower our Support Workers to make a meaningful impact on patients' lives during their recovery journey.
