At a Glance
- Tasks: Answer calls, assist visitors, and support management at Parkview Care Centre.
- Company: Join a caring team at Parkview Care Centre in Ashford, Kent.
- Benefits: Enjoy ongoing training, career progression, and a range of health and leisure perks.
- Other info: Flexible weekend hours with opportunities for promotion and a supportive work environment.
- Why this job: Make a difference by welcoming visitors and supporting new residents.
- Qualifications: Previous receptionist experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
RCH is looking for a Weekend Receptionist to work at Parkview Care Centre. Hours are 10am to 4pm Saturday and Sunday. The role includes:
- Answering the phone
- Assisting with general queries
- Welcoming visitors
- Showing rounds to potential new residents
- Supporting recruitment
- Assisting management as required
Flexibility to cover weekends when needed is required. Desired candidates have previous receptionist experience, a committed and respectful attitude, and are caring and helpful to all visitors. You should have proven work experience as a Receptionist, proficiency in Microsoft Office, a professional attitude, solid written and verbal communication skills, and excellent organisational skills.
Benefits:
- Ongoing training and support to further your career
- A career pathway with opportunities to be promoted to management positions
- Full and comprehensive induction
- Wide variety of health, retail and leisure benefits via Health Assured
- Company pension scheme
- Paid annual leave (pro rata)
- Refer a friend bonus
- 2 free uniforms
- Parking available on site
Terms and conditions apply. We are an equal opportunities employer.
Weekend Receptionist in Ashford employer: RCH Care Homes
Manton Heights Care Centre is an exceptional employer, offering a supportive and friendly work environment for Senior Healthcare Assistants. With ongoing training opportunities, a comprehensive induction programme, and a range of benefits including a company pension scheme and health perks, employees are encouraged to grow and develop their skills while making a meaningful impact on residents' lives. Located in a vibrant community, the centre fosters a culture of compassion and teamwork, making it an ideal place for those passionate about care.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RCH Care Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RCH Care Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Weekend Receptionist in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RCH Care Homes:Your cover letter is your chance to shine! Tell us why you want to work at RCH Care Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RCH Care Homes!
How to prepare for a job interview at RCH Care Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
