At a Glance
- Tasks: Support 55,000 members with enquiries and provide excellent customer service.
- Company: Join the Royal College of GPs, the largest membership organisation for GPs in the UK.
- Benefits: Competitive salary, hybrid working, and a supportive environment for career growth.
- Other info: Fast-paced environment with opportunities to engage in diverse tasks.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic team.
- Qualifications: Experience in customer service or membership roles, with strong communication skills.
The predicted salary is between 33000 - 41000 £ per year.
Full Time, 35 hours per week
Fixed Term Contract
Grade - FL
Salary per annum - £36,742.50
Location: London - Hybrid Working
Closing date: 26 July 2026
Interview date - Week commencing 27 July 2026
We reserve the right to close the advert sooner should we receive sufficient suitable applications.
Everyone has a GP – and today alone, GPs and their teams across the UK will see over 1 million patients. Now the Royal College of GPs is looking for a Member Services Administrator to support our 55,000 members and their patients.
The Royal College of General Practitioners is the largest membership organisation for GPs in the UK. We are committed to improving patient care, developing GP skills and promoting general practice as a discipline.
If you’re enthusiastic, driven, and want a role where you can really make a difference to the College and your own career, we want to hear from you.
The Member Services role provides a first point of contact to RCGP members, potential members and other stakeholders, responding to enquiries and supporting requests via multiple communication channels within RCGP KPIs, providing an excellent member experience.
Members are at the heart of our organisation and this post is key to the College’s deliverables and high-quality customer service. You will be responsible for providing excellent customer service, co-ordination of departmental activities and maintaining the database.
This is a varied role that will suit an enthusiastic and proactive self-starter who is keen to get involved in a variety of different tasks, who has passion for customer service and is able to work with intermittent supervision as part of a diverse, highly motivated team.
You will need demonstrable experience of working within a fast-paced membership/customer service environment or in a similar role with a proven track record of being able to handle high volumes of calls and email queries simultaneously.
The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a supportive environment where you can do your best work.
A more detailed description of the role is included in the Job Description within the Candidate Pack.
The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
Member Services Data Administrator employer: RCGP Enterprises Limited
The Royal College of General Practitioners is an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the vibrant area of Euston, London, employees benefit from a fixed-term contract with competitive salary and opportunities to enhance their accounting skills while contributing to meaningful financial processes within a respected organisation. With a commitment to equal opportunities, the College fosters an inclusive environment where every team member can thrive.
