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- Tasks: Be the go-to person for member queries and support high-profile events.
- Company: Join the UK's largest Royal Medical College, dedicated to improving patient care.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Why this job: Make a real difference in the GP community while developing your skills.
- Qualifications: Experience in customer service, excellent communication, and strong organisational skills.
- Other info: Work with a values-driven team focused on excellence and teamwork.
The predicted salary is between 35500 - 49700 £ per year.
Full time, 35 hours per week
Permanent Grade FL, Salary £35,500 per annum
Location: London with hybrid working (minimum 2 days per week in the office)
Closing date: 15 February 2026
Interview date: To be confirmed
The Royal College of General Practitioners is the UK’s largest Royal Medical College, representing over 54,000 members, committed to improving patient care and advancing general practice. Our Member Services and Engagement team leads meaningful two-way engagement with GPs across the UK, focusing on member retention, celebrating achievements and delivering activity that reflects member needs. You’ll join a collaborative, energetic team dedicated to creating valuable experiences for our GP community.
Help us deliver exceptional experiences for our members. We’re looking for an organised, people-focused Member Service and Engagement Coordinator to join our team.
What you’ll do:
- Be the first point of contact for member queries, ensuring every interaction is timely, friendly, and accurate.
- Support our flagship Ceremonies and high-profile events—from managing guest lists to being on-site to ensure everything runs seamlessly.
- Use data and feedback to help shape communications, improve services, and elevate the member event experience.
- Bridge teams across the organisation, aligning processes and keeping everyone informed.
- Maintain high standards in customer care, constantly looking for ways to improve satisfaction, retention, and engagement.
What you’ll bring:
- Proven experience in a membership or customer-focused environment, ideally with supervisory responsibilities.
- Excellent communication skills and confidence handling sensitive situations.
- Strong organisational skills, a keen eye for detail, and the ability to stay calm under pressure.
- A collaborative mindset and commitment to excellence.
- Familiarity with Salesforce and GDPR is a bonus.
You’ll help shape meaningful moments for our members while working with a supportive, values-driven team committed to excellence, care, leadership, and teamwork. The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.
A full job description for the role is included in the candidate pack. To apply, please click 'Quick Apply' and complete the application form. The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
Member Services and Engagement Coordinator employer: RCGP Enterprises Limited
Contact Detail:
RCGP Enterprises Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services and Engagement Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Royal College of General Practitioners on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to member services and engagement. We should think about how our past experiences align with their needs, especially around customer care and event management.
✨Tip Number 3
Showcase our organisational skills during the interview. Bring examples of how we've successfully managed events or improved member satisfaction in previous roles. This will help us stand out as the perfect fit for their collaborative team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Member Services and Engagement Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Member Services and Engagement Coordinator. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your People Skills: Since this role is all about engaging with our members, don’t forget to emphasise your communication skills and any experience you have in customer service. We want to see how you handle queries and create positive experiences!
Be Organised and Detail-Oriented: We love a candidate who can keep things running smoothly! Share examples of how you've managed events or projects in the past, focusing on your organisational skills and attention to detail. This will show us you can handle the responsibilities of the role.
Apply Through Our Website: Remember to apply through our website using the 'Quick Apply' option. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RCGP Enterprises Limited
✨Know Your Audience
Before the interview, take some time to research the Royal College of General Practitioners. Understand their mission, values, and recent initiatives. This will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Showcase Your People Skills
As a Member Services and Engagement Coordinator, you'll be interacting with members regularly. Prepare examples from your past experiences where you've successfully handled member queries or resolved conflicts. Highlight your communication skills and ability to stay calm under pressure.
✨Be Event-Ready
Since the role involves supporting high-profile events, think about any relevant experience you have in event management. Be ready to discuss how you’ve managed guest lists or ensured smooth operations at events. This will demonstrate your organisational skills and attention to detail.
✨Data-Driven Mindset
The job mentions using data and feedback to improve services. Brush up on any experience you have with data analysis or customer feedback mechanisms. Be prepared to discuss how you've used data to enhance member experiences in previous roles.
