At a Glance
- Tasks: Support 55,000 members with excellent customer service and coordination.
- Company: Join the Royal College of GPs, the largest membership organisation for GPs in the UK.
- Benefits: Competitive salary, hybrid working, and a supportive environment for career growth.
- Other info: Enthusiastic self-starters will thrive in this varied and impactful role.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic team.
- Qualifications: Experience in customer service or membership roles, handling high volumes of queries.
The predicted salary is between 35500 - 35500 £ per year.
Full Time, 35 hours per week Fixed Term Contract Grade - FL Salary per annum £35,500 Location: London - Hybrid Working Closing date: 31 May 2026 Interview date - Week commencing 01 June 2026 We reserve the right to close the advert sooner should we receive sufficient suitable applications.
Everyone has a GP – and today alone, GPs and their teams across the UK will see over 1 million patients. Now the Royal College of GPs is looking for a Member Services Administrator to support our 55,000 members and their patients. The Royal College of General Practitioners is the largest membership organisation for GPs in the UK. We are committed to improving patient care, developing GP skills and promoting general practice as a discipline.
If you’re enthusiastic, driven, and want a role where you can really make a difference to the College and your own career, we want to hear from you. The Member Services role provides a first point of contact to RCGP members, potential members and other stakeholders, responding to enquiries and supporting requests via multiple communication channels within RCGP KPIs, providing an excellent member experience.
Members are at the heart of our organisation and this post is key to the college’s deliverables and high-quality customer service. You will be responsible for providing excellent customer service, coordination of departmental activities and maintaining the database. This is a varied role that will suit an enthusiastic and proactive self-starter who is keen to get involved in a variety of different tasks, who has passion for customer service and is able to work with intermittent supervision as part of a diverse, highly motivated team.
You will need demonstrable experience of working within a fast-paced membership/customer service environment or in a similar role with a proved track record of being able to handle high volumes of calls and email queries simultaneously. The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a supportive environment where you can do your best work. The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
Member Services Advisor - Hybrid, London (Fixed Term) employer: RCGP Enterprises Limited
The Royal College of General Practitioners is an exceptional employer, offering a supportive and inclusive work environment in the heart of London. With a strong commitment to employee growth and development, we provide our team with opportunities to enhance their skills while making a meaningful impact on the lives of GPs and their patients. Our hybrid working model promotes a healthy work-life balance, ensuring that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Advisor - Hybrid, London (Fixed Term)
✨Tip Number 1
Get to know the company! Research the Royal College of GPs and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves responding to enquiries, being clear and confident in your communication is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've handled high volumes of calls or emails in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at the Royal College of GPs.
We think you need these skills to ace Member Services Advisor - Hybrid, London (Fixed Term)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Member Services Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the Royal College of GPs. Share specific examples of how you've excelled in similar roles and how you align with our values.
Showcase Your Communication Skills:Since this role involves responding to enquiries via multiple channels, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at RCGP Enterprises Limited
✨Know Your Stuff
Make sure you understand the role of a Member Services Advisor and the mission of the Royal College of GPs. Familiarise yourself with their values and how they support their members. This will help you demonstrate your enthusiasm and alignment with their goals during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service, especially in a fast-paced environment. Be ready to discuss how you handled challenging situations and what steps you took to ensure member satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to handling high volumes of calls and emails, as well as your ability to work independently. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might ask about the team dynamics or how success is measured in the Member Services department.
