At a Glance
- Tasks: Lead and support the Member Services team during busy times while ensuring excellent customer service.
- Company: Join the Royal College of General Practitioners, the largest GP membership organisation in the UK.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive environment for your growth.
- Other info: Great opportunity for career development in a dynamic and diverse team.
- Why this job: Make a real difference in healthcare by supporting 55,000 members and improving patient care.
- Qualifications: Be an enthusiastic self-starter with a passion for customer service and teamwork.
The predicted salary is between 46148 - 52800 £ per year.
Full Time, 35 hours per week
6 Months Fixed Term Contract
Grade - EL
Salary per annum - £41,788.54
Location: London - Hybrid Working
Closing date: 26 July 2026
Interview date - Week commencing 27 July 2026
The Royal College of General Practitioners is looking for a Member Services Administrator to support our 55,000 members and their patients. We are the largest membership organisation for GPs in the UK. We are committed to improving patient care, developing GP skills and promoting general practice as a discipline.
The post holder will provide short-term leadership support to the Member Services team during a period of exceptional operational pressure, including CRM transition impact, increased complaints volume, and active recruitment. The role will work closely with the Senior Member Services Manager and existing Team Leaders, providing additional leadership capacity and direct support to a team of approximately 10 staff, alongside temporary colleagues.
The focus of the role is to stabilise service delivery, reduce operational and compliance risk, improve quality oversight, and create capacity for managers to plan and prepare for the annual renewals campaign, which is a critical source of income for the College. Members are at the heart of our organisation and this post is key to the college’s deliverables and high-quality customer service. You will be responsible for providing excellent customer service, co-ordination of departmental activities and maintaining the database.
This is a varied role that will suit an enthusiastic and proactive self-starter who is keen to get involved in a variety of different tasks, who has passion for customer service and is able to work with intermittent supervision as part of a diverse, highly motivated team. The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a supportive environment where you can do your best work.
Responsibilities:
- Provide short-term leadership support to the Member Services team during periods of operational pressure.
- Support CRM transition impact, manage increased complaints volume, and assist with active recruitment.
- Collaborate with the Senior Member Services Manager and Team Leaders; provide leadership capacity to a team of ~10 staff and temporary colleagues.
- Stabilise service delivery, reduce operational and compliance risk, and improve quality oversight.
- Create capacity for managers to plan and prepare for the annual renewals campaign.
- Coordinate departmental activities and maintain the member database; ensure high-quality customer service.
Requirements / Qualifications:
- Enthusiastic and proactive self-starter with a passion for customer service.
- Able to work with intermittent supervision within a diverse, highly motivated team.
- Willing to align with the College’s corporate values.
Member Services Team Leader in London employer: RCGP Enterprises Limited
The Royal College of General Practitioners is an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the vibrant area of Euston, London, employees benefit from a fixed-term contract with competitive salary and opportunities to enhance their accounting skills while contributing to meaningful financial processes within a respected organisation. With a commitment to equal opportunities, the College fosters an inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Team Leader in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RCGP Enterprises Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RCGP Enterprises Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Services Team Leader in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RCGP Enterprises Limited:Your cover letter is your chance to shine! Tell us why you want to work at RCGP Enterprises Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RCGP Enterprises Limited!
How to prepare for a job interview at RCGP Enterprises Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
