At a Glance
- Tasks: Support 55,000 members by providing excellent customer service and handling enquiries.
- Company: Join the Royal College of GPs, the largest membership organisation for GPs in the UK.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive environment.
- Other info: Opportunity to work in a fast-paced environment with excellent career growth.
- Why this job: Make a real difference in healthcare while developing your career in a dynamic team.
- Qualifications: Experience in customer service or membership roles with strong communication skills.
The predicted salary is between 35500 - 35500 £ per year.
Full Time, 35 hours per week
Fixed Term Contract
Grade - FL
Salary per annum £35,500
Location: London - Hybrid Working
Closing date: 31 May 2026
Interview date - Week commencing 01 June 2026
We reserve the right to close the advert sooner should we receive sufficient suitable applications.
Everyone has a GP – and today alone, GPs and their teams across the UK will see over 1 million patients. Now the Royal College of GPs is looking for a Member Services Administrator to support our 55,000 members and their patients. The Royal College of General Practitioners is the largest membership organisation for GPs in the UK. We are committed to improving patient care, developing GP skills and promoting general practice as a discipline.
If you’re enthusiastic, driven, and want a role where you can really make a difference to the College and your own career, we want to hear from you.
The Member Services role provides a first point of contact to RCGP members, potential members and other stakeholders, responding to enquiries and supporting requests via multiple communication channels within RCGP KPIs, providing an excellent member experience. Members are at the heart of our organisation and this post is key to the college’s deliverables and high-quality customer service.
You will be responsible for providing excellent customer service, coordination of departmental activities and maintaining the database. This is a varied role that will suit an enthusiastic and proactive self-starter who is keen to get involved in a variety of different tasks, who has a passion for customer service and is able to work with intermittent supervision as part of a diverse, highly motivated team.
You will need demonstrable experience of working within a fast-paced membership/customer service environment or in a similar role with a proven track record of being able to handle high volumes of calls and email queries simultaneously. The successful candidate will share our corporate values.
In return, the College offers excellent terms and conditions and a supportive environment where you can do your best work. The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
Member Services Advisor - Hybrid, London (Fixed Term) employer: RCGP Enterprises Limited
The Royal College of General Practitioners is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to improving patient care and enhancing GP skills, employees in the Member Services Advisor role will find meaningful work that directly impacts the lives of over 55,000 members. The hybrid working model in London provides flexibility, while the College's dedication to high-quality customer service ensures a rewarding and dynamic environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Advisor - Hybrid, London (Fixed Term)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Royal College of GPs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and membership roles. We recommend role-playing with a friend to get comfortable with your answers and showcase your enthusiasm for the position.
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the proactive self-starter they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the Royal College of GPs.
We think you need these skills to ace Member Services Advisor - Hybrid, London (Fixed Term)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Member Services Advisor role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Show Your Enthusiasm:We want to see your passion for helping others shine through! In your application, share why you’re excited about the opportunity to support our members and how you can contribute to improving patient care. A little enthusiasm goes a long way!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at RCGP Enterprises Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Member Services Advisor and the mission of the Royal College of GPs. Familiarise yourself with their services and how they support their members. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Your Proactivity
The job description mentions the need for a proactive self-starter. Think of instances where you've taken the initiative in previous roles. Be ready to discuss how you can contribute to the team and improve processes, showing that you're not just waiting for tasks but actively seeking ways to enhance member experience.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare some thoughtful ones that reflect your interest in the role and the organisation. For example, you could ask about the challenges the team currently faces or how success is measured in this position. This shows you're engaged and serious about the opportunity.
