At a Glance
- Tasks: Support 55,000 members by providing excellent customer service and managing enquiries.
- Company: Join the Royal College of GPs, the largest membership organisation for GPs in the UK.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive environment.
- Other info: Be part of a diverse team committed to improving patient care.
- Why this job: Make a real difference in healthcare while developing your career in a dynamic team.
- Qualifications: Experience in customer service or membership roles with strong communication skills.
The predicted salary is between 35500 - 35500 £ per year.
Full Time, 35 hours per week
Fixed Term Contract
Grade - FL
Salary per annum £35,500
Location: London - Hybrid Working
Closing date: 31 May 2026
Interview date - Week commencing 01 June 2026
We reserve the right to close the advert sooner should we receive sufficient suitable applications.
Everyone has a GP – and today alone, GPs and their teams across the UK will see over 1 million patients. Now the Royal College of GPs is looking for a Member Services Administrator to support our 55,000 members and their patients. The Royal College of General Practitioners is the largest membership organisation for GPs in the UK. We are committed to improving patient care, developing GP skills and promoting general practice as a discipline.
If you’re enthusiastic, driven, and want a role where you can really make a difference to the College and your own career, we want to hear from you.
The Member Services role provides a first point of contact to RCGP members, potential members and other stakeholders, responding to enquiries and supporting requests via multiple communication channels within RCGP KPIs, providing an excellent member experience. Members are at the heart of our organisation and this post is key to the college’s deliverables and high-quality customer service.
You will be responsible for providing excellent customer service, coordination of departmental activities and maintaining the database. This is a varied role that will suit an enthusiastic and proactive self-starter who is keen to get involved in a variety of different tasks, who has a passion for customer service and is able to work with intermittent supervision as part of a diverse, highly motivated team.
You will need demonstrable experience of working within a fast-paced membership/customer service environment or in a similar role with a proved track record of being able to handle high volumes of calls and email queries simultaneously. The successful candidate will share our corporate values.
In return, the College offers excellent terms and conditions and a supportive environment where you can do your best work. The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
Member Services Administrator in London employer: RCGP Enterprises Limited
The Royal College of General Practitioners is an exceptional employer, offering a supportive and inclusive work environment in the heart of London. With a strong commitment to employee growth and development, we provide our team with opportunities to enhance their skills while making a meaningful impact on the lives of our 55,000 members and their patients. Our hybrid working model promotes a healthy work-life balance, ensuring that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Royal College of GPs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and membership roles. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and show that you’re genuinely keen on joining the team.
We think you need these skills to ace Member Services Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Member Services Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the Royal College of GPs. Share specific examples of how you've excelled in similar roles and how you align with our values.
Showcase Your Communication Skills:Since this role involves responding to enquiries via multiple channels, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RCGP Enterprises Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Member Services Administrator. Familiarise yourself with the Royal College of GPs, their mission, and how they support their members. This will help you answer questions confidently and show your enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you handled difficult queries or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Common Questions
Anticipate questions related to handling high volumes of calls and emails, as well as your experience with databases. Practise your responses to these questions so you can articulate your skills clearly during the interview. It’s all about showing you can manage the workload effectively!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
