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- Tasks: Assist customers with test requests and manage analysis processes in the food laboratory.
- Company: Join Intertek, a global leader in quality assurance with over 43,800 passionate professionals.
- Benefits: Enjoy growth opportunities, a diverse work environment, and the chance to make a global impact.
- Why this job: Be part of a trusted team that values precision, teamwork, and customer satisfaction.
- Qualifications: Degree in Food Engineering, Chemical Engineering, or related fields; 1 year experience preferred.
- Other info: Must reside on the European Side of Istanbul and have completed military service for male candidates.
The predicted salary is between 28800 - 43200 £ per year.
Food Laboratory Customer Care Assistant Executive
Qualifications and Job Description
Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service. Our entrepreneurial spirit is the key to bringing quality and safety to life, helping our customers power ahead. A career with Intertek means you will be applying your skills and expertise toward ensuring the quality and safety of products and services used by millions throughout the world. We are a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services with over 43,800 people across 1,000 locations in over 100 countries.
Our vision is to become the world\’s most trusted partner for Quality Assurance and we offer people the chance to make an impact with attractive growth opportunities on a global scale.
We are looking for a \”Food Laboratory Customer Care Assistant Executive\” for Intertek Turkey office Food Laboratory team.
If you want to join one of the most reliable partners in the world for Quality Assurance, apply now!
- Graduated from Food Engineering, Chemical Engineering, Food Technician, Biology or Molecular Biology and Genetics departments of universities
- Preferably with at least 1 year of experience in a similar position
- Strong communication, customer-oriented
- Prone to teamwork, solution-oriented thinking
- Strong planning, follow-up and time management skills
- Able to use MS Office programs effectively
- Speaks English
- Completed military service for male candidates
- Residing on the European Side of Istanbul.
Job Description
- Within Food Laboratory Customer Services; to meet the test requests of the customers for which it is responsible, to discuss annual analysis plans
- To ensure that the samples reach the laboratory, follow the analysis processes, and submit reports
- To take an active role in the management and resolution processes of customer complaints
- To provide experiences that combine scientific accuracy and customer satisfaction
- To ensure follow-up and business records of domestic and foreign samples
- To provide support in report submission processes.
Who Are We!
- We are a global family that values diversity.
- We always do the right thing. With precision, pace and passion.
- We trust each other and have fun winning together.
- We own and shape our future.
- We create sustainable growth. For All.
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Food Laboratory Customer Care Assistant Executive employer: RCG Moody International Limited c/- Intertek
Contact Detail:
RCG Moody International Limited c/- Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Laboratory Customer Care Assistant Executive
✨Tip Number 1
Familiarise yourself with the specific services offered by Intertek, especially in the food laboratory sector. Understanding their testing and certification processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Intertek, particularly those in customer care or laboratory roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your communication skills, as this role requires strong customer interaction. Practising how to articulate complex scientific concepts in a customer-friendly manner can set you apart from other candidates.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've successfully handled customer complaints or challenges in previous roles. This will showcase your solution-oriented mindset, which is crucial for this position.
We think you need these skills to ace Food Laboratory Customer Care Assistant Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food engineering, chemical engineering, or related fields. Emphasise any customer service roles and skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and customer service. Mention specific experiences that demonstrate your problem-solving skills and teamwork abilities.
Highlight Relevant Skills: In your application, clearly outline your communication skills, time management abilities, and proficiency in MS Office. These are key attributes for the Food Laboratory Customer Care Assistant Executive role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects attention to detail, which is crucial in the quality assurance field.
How to prepare for a job interview at RCG Moody International Limited c/- Intertek
✨Know Your Stuff
Make sure you brush up on your knowledge of food engineering and laboratory processes. Be prepared to discuss your educational background and any relevant experience in detail, as this role requires a solid understanding of the field.
✨Showcase Your Communication Skills
Since this position involves customer interaction, demonstrate your strong communication skills during the interview. Practice explaining complex concepts in simple terms, and be ready to share examples of how you've successfully resolved customer issues in the past.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Prepare examples of past experiences where you collaborated with others to achieve a common goal, especially in a laboratory or customer service setting.
✨Be Organised and Detail-Oriented
This role requires strong planning and time management skills. During the interview, mention specific strategies you use to stay organised and ensure that tasks are completed accurately and on time, particularly when handling multiple customer requests.
