Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain Audio Visual and Video Conferencing systems for clients across the UK.
- Company: Join a dynamic team focused on innovative AV solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be at the forefront of technology while solving real-time challenges for clients.
- Qualifications: 3+ years in AV support, strong communication skills, and technical know-how.
- Other info: Work in a fast-paced environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Purpose and objectives of the role
Responsible for the implementation of support across our portfolio, ensuring that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.
Responsibilities
- Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK.
- Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high pressure situations with our clients.
- Assisting the Installation Team with new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.
- Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.
- Proactively building close working relationships with the customer portfolio.
- Identifying further sales opportunities with existing customers and ensuring these opportunities are recorded and delivered to the appropriate internal teams.
- Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.
- Any other duties required for the role.
Job Requirements:
- Be articulate, driven, positive with a can do will do attitude.
- Excellent verbal and written communication skills.
- Comfortable working in an autonomous environment.
- Experience in installing and supporting Audio Visual and Video Conferencing solutions.
- At least 3 years’ relevant experience.
- Trustworthiness and honesty.
- Ability to work under pressure.
- Flexible approach to working hours.
- AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified.
- Knowledge of basic configurations of Cisco codecs.
- Basic IT Network Knowledge.
- Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment.
Required Skills
- CTS exam qualification.
- Microsoft Office Suite experience.
- Must be able to talk, listen and speak clearly on telephone.
- Availability in response to needs of the customer for installation, maintenance and equipment malfunctions.
- Must have knowledge up to commissioning level.
- Technical, analytical, interpersonal and organisation skills.
Audio Visual Support Engineer in London employer: RCC Connect Ltd
Contact Detail:
RCC Connect Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Support Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Audio Visual Support Engineer gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with AV installations and troubleshooting. Share specific examples of how you've tackled challenges in high-pressure situations.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just sit back. Reach out to the hiring manager directly, express your interest, and ask any questions you might have. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows that you're genuinely interested in the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Audio Visual Support Engineer in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, make sure you’ve read the job description thoroughly. We want to see that you understand the role and how your skills fit in with what we’re looking for.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, make sure your application reflects that. Use clear language and structure your thoughts well – it’s your chance to shine!
Highlight Relevant Experience: Don’t forget to showcase your experience with Audio Visual and Video Conferencing solutions. We’re keen to see how your background aligns with our needs, so be specific about your past roles and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RCC Connect Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Audio Visual and Video Conferencing systems. Be ready to discuss specific technologies like AMX, Crestron, and Polycom. Prepare to share examples of how you've tackled technical issues in high-pressure situations.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Think about how you can demonstrate your ability to build relationships with clients and communicate effectively with internal teams during the interview.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling a malfunction during a critical meeting. Prepare to explain your thought process and the steps you would take to resolve the issue quickly and efficiently.
✨Highlight Your Proactive Approach
Be ready to discuss how you've previously identified potential risks or sales opportunities with clients. Share specific examples where your proactive maintenance or support made a difference, showing that you can go above and beyond in your role.
