Audio Visual Support Engineer

Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.\\n\\nResponsibilities\\n\\n * Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK\\n\\n * Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high pressure situations with our clients.\\n\\n * Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.\\n\\n * Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.\\n\\n * Proactively building close working relationships with the customer portfolio.\\n\\n * Identifying further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal teams.\\n\\n * Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.\\n\\n * Any other duties required for the role.\\n\\nJob Requirements:\\n\\n * Be articulate, driven, positive with a can do will do attitude\\n\\n * Excellent verbal and written communication skills\\n\\n * Comfortable working in an autonomous environment\\n\\n * Experience in installing and supporting Audio Visual and Video Conferencing solutions\\n\\n * At least 3 years’ relevant experience\\n\\n * Trustworthiness and honesty\\n\\n * Ability to work under pressure\\n\\n * Flexible approach to working hours\\n\\n * AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified\\n\\n * Knowledge of basic configurations of Cisco codecs\\n\\n * Basic IT Network Knowledge\\n\\n * Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment\\n\\nRequired Skills\\n\\n * CTS exam qualification\\n\\n * Microsoft Office Suite experience\\n\\n * Must be able to talk, listen and speak clearly on telephone\\n\\n * Availability in response to needs of the customer for installation, maintenance and equipment malfunctions\\n\\n * Must have knowledge up to commissioning level\\n\\n * Technical, analytical, interpersonal and organisation skills