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For Companies At a Glance
- Tasks: Ensure safety and security in a dynamic hotel environment while managing access and monitoring systems.
- Company: Join Accor, a global leader in hospitality with a focus on diversity and inclusion.
- Benefits: Competitive salary, training opportunities, and a supportive work culture.
- Why this job: Be part of a team that makes a real difference in guest safety and experience.
- Qualifications: GCE ‘N’ level, relevant experience, and required security certifications.
- Other info: Great career growth potential and a chance to explore limitless possibilities.
The predicted salary is between 24000 - 36000 £ per year.
Summary of Responsibilities
- Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing.
- Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty.
- Assist with duties at the Hotel Security Control Room when tasked.
- Ensure all official security documents are handled accurately in accordance to SOP.
- Manage access points as assigned to ensure all entries are authorized.
- Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in.
- Manage the Visitor Management System for visitors, contractors, and vendors.
- Manage the Casual labor system for casual labors and part-timers.
- Monitor CCTV coverage within the hotel property and highlight any issues observed.
- Perform static lobby / convention Centre coverage and duty.
- Perform roving security and safety clocking patrol within and around the hotel premises.
- Perform patrol on guest floors and the heart of house.
- Perform enforcement tasks as assigned.
- Ensure security systems are in working order, and if not, to highlight to Supervisor and collaborate to raise maintenance reports.
- Coordinate Night Transport for colleagues.
- Respond to all security, safety and medical emergencies as soon as possible where assistance is required.
- Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies.
- Be at the deployed area as per deployment and to update Supervisors of any issues.
- Conduct inventory checks of keys and passes.
- Handle Loss & Found reports and inquiries.
- Provide lift control and VIP chaperone.
- Perform First Aid/CPR/AED if required.
- Respond to and resolve safe box issues.
- Respond to and resolve door lock issues.
- Conduct crowd control and ushering duties.
- Gather and document information and facts upon responding to security, safety and medical emergencies.
- Provide information gathered to Senior Security Supervisor and Security Supervisor for Hotel Incident Report (HIR), Glitch Report, and Daily Occurrence Summary.
- Participate in all security, safety and medical training and exercises.
- Attend scheduled departmental meetings.
- Perform any other tasks as assigned by the management of the hotel.
- Ensure all systems are in good working order at all times: CCTV systems, Casual Labor and visitor management system, Fire protection life-saving system, Key-press system, Lift monitoring system, Emergency phone system, Lift intercom system, Duress button system, Watson system.
- Conduct Inventory and report discrepancies of the following: Controlled keys, Visitor, Contractor, Casual Labor, Part-time passes, Security equipment which includes duty mobile phone, mobi talk, torchlights, and batteries, Grab Car codes, Raffles Medical Group (RMG) medical chit.
- Maintain records: Hotel Security Control Room (HSR) daily occurrence summary, Otis lift log book, Key Movement Book, Safe Box Book, Loss & Found Book, Fire Protection & Life-saving Book (FPLS), Saflok Book, TalkTown Report, All other official security documentation.
Qualifications
- Minimum GCE ‘N’ level.
- At least 1 year relevant experience in hotels or private security law enforcement.
- Minimum Security Officer Certification required by local authorities.
- Possess occupational First Aid and AED.
- Basic Fire Fighting.
- Conversant with the various systems in Hotel Security Room.
Our commitment to Diversity & Inclusion
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo!
Security Controller in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Controller in Penarth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Accor and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Security Controller role.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that demonstrate your ability to handle security situations, manage access points, and respond to emergencies. Real-life stories can make a big impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Security Controller in Penarth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in security roles. We want to see how your skills match the responsibilities listed in the job description, so don’t hold back!
Show Off Your Certifications: If you’ve got any relevant certifications, like your Security Officer Certification or First Aid training, make them stand out! We love seeing candidates who are well-prepared and qualified for the role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Security Controller position.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a Security Controller. Understand the importance of managing access points, monitoring CCTV, and responding to emergencies. This will help you demonstrate your knowledge and readiness during the interview.
✨Showcase Your Experience
Be prepared to discuss your relevant experience in hotel security or law enforcement. Highlight specific situations where you successfully handled security issues or emergencies. This will show that you have the practical skills needed for the role.
✨Demonstrate Team Spirit
Since you'll be part of teams like the Hotel Emergency Action Team, emphasise your ability to work well with others. Share examples of how you've collaborated with colleagues in past roles to ensure safety and security.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various security situations, such as managing crowd control or responding to medical emergencies. Practising these responses can give you an edge in the interview.
