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- Tasks: Support the reservations team and ensure top-notch guest experiences.
- Company: Join Fairmont Singapore and SwissĂ´tel The Stamford, a leader in hospitality.
- Benefits: Enjoy career growth, diverse culture, and a dynamic work environment.
- Why this job: Be part of a vibrant team and make a real impact in hospitality.
- Qualifications: 1 year in reservations, great communication skills, and a team player.
- Other info: Embrace diversity and explore limitless career possibilities with Accor.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
At Fairmont Singapore and SwissĂ´tel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.
Summary of Responsibilities:
- Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
- Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
- Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
- Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
- Manage rooming lists, corporate bookings, and crew blocks as required.
Qualifications:
- Minimum of 1 year of relevant experience in the reservations sales.
- Strong working knowledge of CRS, PMS, RESAWeb or distribution systems.
- Details oriented.
- External and internal environment understanding.
- Ability to work effectively and contribute in a team.
- Great communication, presentation and influencing skills.
- Customer/Commercial focus.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Self-motivated and energetic.
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Reservation Coordinator/Executive in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Coordinator/Executive in Penarth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Fairmont Singapore and SwissĂ´tel The Stamford. You never know who might give you a heads-up about an opening or even put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company culture and values, especially their commitment to diversity and inclusion. Be ready to share how your experiences align with their mission and how you can contribute to their dynamic team.
✨Tip Number 3
Show off your skills! If you have experience with CRS, PMS, or any relevant systems, make sure to highlight that during your conversations. Bring examples of how you've used these tools to improve guest experiences or boost sales.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fairmont Singapore and Swissôtel The Stamford family. Don’t miss out on this opportunity!
We think you need these skills to ace Reservation Coordinator/Executive in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservation Coordinator/Executive role. Highlight relevant experience, especially in reservations sales and any systems like CRS or PMS that you’ve worked with. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for hospitality and how you can contribute to our team. Mention specific experiences that demonstrate your customer focus and ability to work in a multicultural environment.
Show Off Your Communication Skills: Since this role involves a lot of interaction, make sure your written application reflects your great communication skills. Keep it clear, concise, and professional. We love a good story, so don’t hesitate to share how you’ve successfully handled guest interactions in the past!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company and the amazing opportunities we offer!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s offerings and services. Understand the role of a Reservation Coordinator/Executive and how it fits into the overall guest experience. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your relevant experience in reservations sales and any knowledge of CRS, PMS, or distribution systems. Be ready to discuss specific examples where you’ve met KPIs or improved guest experiences. This will demonstrate your capability and readiness for the role.
✨Emphasise Teamwork
Since this role involves working closely with various teams, be prepared to talk about your teamwork skills. Share examples of how you’ve collaborated with others to achieve common goals, especially in a multicultural environment. This will resonate well with their focus on diversity and inclusion.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, development programs, or how they measure success in the reservations team. This shows that you’re not just interested in the job, but also in growing with the company.